Office Assistant or - Bilingual

Office Assistant 1 or 2 - Bilingual at Lane County Government

$21.92 - $29.24 Hourly

This position is in our Centralized Call Center that serves as a contact point for all 6 of our health centers. Office Assistants in this role assist with a variety of administrative tasks and duties. Our Office Assistant team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. Other duties may include: front desk or screening coverage, establishing new patients, routine outbound appointment scheduling, filing of medical records, insurance verification, accurate cash handling and record keeping, data entry and verification of client demographic information.

• Respond to incoming phone calls and voicemail messages from patients and community partners.
• Schedule patients appropriately using call center triage tools.
• Efficiently manage communications from patients, physicians, specialists, insurance companies.
• Document pertinent information on tasks and emails that are sent to triage, care teams and other administrative staff.
• Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers.

The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. Our staff must show dedication to providing care with compassion and willingness to work with a diverse population.

* While this position is posted for our River Stone Clinic, it will require the ability to float to our other clinics as needed to provide coverage, training and support.*

Monday – Friday; 8:00am – 5:00pm

* This is an AFSCME represented position*

• Equivalent to completion of the twelfth grade.
• One year of general clerical and office assistance experience.
• An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

• Equivalent to completion of the twelfth grade.
• Two years of responsible clerical and office assistance experience.
• An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

• Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Spanish.

• Please submit a copy of your resume.
• This position is subject to a full background check.

Spanish

• Knowledge of both languages, demonstrating the ability to convey information in both languages quickly and accurately.
• Ability to communicate clearly and concisely.
• Ability to maintain confidentiality of communications.

• An equivalent combination of experience and training or demonstrated abilities qualifying the employee or applicant to perform the duties described herein.

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Lane County offers a range of benefits to Employees. Health insurance coverage becomes effective after the first 30 days. Medical/Rx/Vision – Lane County offers coverage for employees and eligible dependents. Dental coverage for employees and eligible dependents. Retirement – Lane County pays for and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) after six full months of employment.

Disability – Short‑Term and Long‑Term Disability coverage. Holidays – 10 paid holidays per year including New Year’s Day, Independence Day, Martin Luther King Jr’s Birthday, Labor Day, Presidents’ Day, Veterans’ Day, Memorial Day, Thanksgiving, Juneteenth, Christmas Day. Life Insurance – Group term life insurance. Additional benefits include training and development, online classes, conferences and seminars, deferred compensation retirement savings, supplemental life and vision insurance, optional Aflac coverage, and group discounts.