ADMIN SUPPORT

This position is located at the Seneca Job Connections campus.

JOB SUMMARY Provide clerical, administrative and logistical support to assigned department(s) or work area(s) such as Workforce Development, Job Connections, Human Resources, Operations and Retail Departments.

Maintain general knowledge and promote Goodwill Industries policies, procedures, and mission. Works to ensure Goodwill Industries provides an excellent, respectful, and welcoming work environment; greets people on the phone and in person providing friendly, respectful, and inclusive customer service. Responsible for staffing the front desk; answering and routing calls, data entry, ordering supplies, general administrative and clerical duties, etc. Provide general education, resources, support, and guidance to internal and external customers that visit or interact with Goodwill offices, facilities, or job sites including satellite offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES Staff the front desk, answer and route calls, greet and direct walk-in traffic, data entry, order supplies and basic administrative projects as assigned.

Provide professional, respectful and kind customer services.

Promote and uphold Goodwill’s Mission, Vision and Values.

Promote Goodwill and Job Connection services to applicants and individuals inquiring about services.

Coordinate and maintain vocational related resources and referral information as needed.

Maintain logs, worksheets, graphs, charts and other tracking systems, lists or resources as needed.

Provide clerical and administrative support as needed.

Ensure relevant data and records are accurately entered into appropriate databases and maintain confidentiality.

Support department and program areas as assigned.

Assist department and program areas with logistics such as set up and clean-up of meetings, events, rooms or work areas as needed.

Update and maintain reports, databases, and correspondence.

Maintain clean, orderly and organized workspace(s) and lobby areas. This may include wiping down and cleaning high touch surfaces, desks, chairs, countertops and other surface areas. May also include sweeping or vacuuming lobby or work areas as needed to maintain professional appearance. Watering plants and other light housekeeping tasks as needed.

JOB EXPECTATIONSUnderstand, support, and positively promote Goodwill’s Mission, Vision and Values.

Follow Goodwill and department policies and procedures.

Meet productivity standards, deadlines, and work schedules.

Proficient in Microsoft Outlook, Word, Excel and database systems.

Excellent verbal and written communication skills with the ability to effectively communicate with a diverse customer and employee population.

Fluent in speaking, reading, and writing the English language.

Recognize who the customer is and seek to identify ways to increase satisfaction.

Act as a role model in demonstrating a service culture.

Demonstrate genuine caring and empathy through personal demeanor and approach.

Respect diverse views.

Approach and foster cooperation and collaboration with others through building trust and relationships.

Acknowledge and correct mistakes timely and directly.

Conduct activities in an ethical and dependable manner.

Facilitate and model teamwork across Goodwill and create a culture of transparency and trust.

May drive company vehicle transportation as required.

Read and interpret documents such as forms, safety rules, operating and maintenance instructions, and procedure manuals.

Follow written or verbal instructions.

Possess basic math and analytical skills

Work all hours of operations and a flexible schedule as needed.

Function independently and as part of a team.

Operate office machinery such as multi-line phone, computer, fax machine, copy machine effectively.

Demonstrate common-sense understanding when carrying out instructions furnished in written, orally or in diagram form.

EXPERIENCE One year’s experience working in a clerical or administrative support role.

EDUCATION High school diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONSPossess and maintain a valid state appropriate driver license and insurable driving record. Insurability requires you to be at least age 21 and not over the age of 79.PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with…