Auto Repair - Automotive Service Advisor

Pay Rate: $20–$30 per hour

Pay Type:

Hourly

Small World Auto Repair is seeking an Automotive Service Advisor to join its team in Eugene, Oregon, earning $20–$30 per hour with weekends off.

This independent automotive repair shop has built a loyal, long-term customer base and a collaborative team environment. The shop emphasizes thoughtful scheduling, clear communication, and quality customer service rather than constantly pushing the pace.

Whether you're an experienced Service Writer or have an automotive customer service background and want to develop your advising skills, this could be a great opportunity.

• Greet customers, document vehicle concerns, and create accurate repair orders.
• Prepare and present estimates for automotive maintenance, parts, and repair services.
• Explain technician findings, maintenance recommendations, and repair options clearly to customers.
• Obtain customer authorisations, communicate repair updates, and follow up throughout the service process.
• Coordinate closely with automotive technicians to manage repair orders from vehicle intake through completion.
• Use Tekmetric for shop management and digital vehicle inspection information.
• Communicate professionally with customers through phone calls, text messages, and email.
• Process customer payments, including cash and credit card transactions, and assist with occasional customer transportation or parts pickups.

• Automotive industry experience required, preferably involving customer service and vehicle maintenance or repair.
• Approximately 3 years of Automotive Service Advisor or Service Writer experience preferred; candidates with less experience will be considered.
• Working knowledge of automotive parts and the ability to understand and communicate repair recommendations.
• Independent automotive repair shop experience highly preferred; dealership and tire shop backgrounds are also welcome.
• Familiarity with domestic, Asian, and European vehicles preferred.
• Experience using Tekmetric or similar shop management software preferred; willingness to learn the shop's systems is important.
• Strong verbal and written communication, customer service, organization, and teamwork skills.
• Hourly Pay: $20–$30 per hour, depending on relevant skills and experience.
• Pay Structure:
  Straight hourly compensation with no current commission plan.
• Health Insurance: 100% of employee health insurance premiums covered by the employer, including vision coverage. Dependent coverage is available at the employee's expense.
• Dental Insurance:
  Employer pays 50% of dental insurance premiums.
• Paid Time Off: PTO provided, with sick time included in the PTO program.
• Paid Holidays:
  Paid holidays offered.
• Paid Training:
  Employer-supported training opportunities.
• ASE Reimbursement: ASE certification reimbursement offered.
• Uniforms:
  Company-provided uniforms.
• Work Schedule:
  
  Monday through Friday with no weekend shifts.

Small World Auto Repair offers a close-knit independent shop environment where teamwork, customer relationships, and manageable workflow are priorities.

Supportive Team:
Work alongside an established group of automotive professionals who collaborate and share knowledge.

Balanced Workflow:
The shop focuses on allowing appropriate time for repairs rather than creating unnecessary pressure.

Established Customer Base:
Serve loyal, long-term customers who return for automotive maintenance and repairs.

Variety of Vehicles:
Work with a mix of approximately 50% Asian, 30% domestic, and 20% European vehicles, including some light-duty fleet vehicles.

Consistent Shop Activity:
The shop currently averages approximately seven vehicles per day.

Team

Activities:

Enjoy monthly team lunches and…