Retirement Program Representative

Overview

Department: Business Affairs

Classification: Program Representative 2

Appointment Type and Duration: Regular, Ongoing

Salary: $27.92-$42.72 per hour

FTE: 1.0

Review of Applications Begins:
October 9, 2025; position open until filled

Special Instructions to Applicants: In addition to your online application, please include the following: a current resume; names and contact information for three professional references. References will be conducted if you are a finalist in the search and you will be contacted first.

Business Affairs (BA) provides efficient and effective business services for University of Oregon (UO) students, faculty, and staff; manages and secures UO material assets; and ensures UO business is conducted in accordance with all applicable regulations, policies, procedures, GAAP, and sound business practices. BA consists of 5 divisions reporting to the Associate Vice President for Business Affairs and Controller, and provides direct services to staff, students, and UO departments:
Financial Services/Accounts Payable/Travel, Student Financial Services, Payroll, Information Systems, and Treasury Management. These divisions manage the largest payroll in Eugene, support UO expenditures totaling more than $500 million, and manage the billing and collection of tuition and fees for more than 24,000 students. The BAO has approximately 6 FTE and an annual operating budget of $6.7 million. This position is part of the Payroll division and reports to the Payroll Operations Manager.

Are you passionate about payroll and looking for a role where you can make a real impact? Join us as a key player in our Payroll Operations team. In this position, you’ll provide vital technical and administrative support, ensuring our campus community receives excellent customer service regarding payroll policies, rules, and regulations. You’ll assist the Payroll Operations Manager with training, reporting, and compliance reviews, while also tackling tasks independently.

You’ll serve as a centralized payroll resource for the entire campus, helping to interpret federal and state laws alongside university policies. Your insights will be crucial in resolving issues and recommending solutions, all while ensuring we remain compliant and accurate in our payroll processes. To succeed, you'll need a solid understanding of IRS regulations, Oregon labor law, and our university's guidelines.

You'll communicate these complex rules in a clear and friendly way to colleagues with various levels of understanding. Your ability to interpret and apply these regulations correctly will be vital in maintaining the integrity of our payroll functions. In this role, you’ll be a technical expert and advisor on payroll systems, ensuring our employees are paid accurately and on time.

You'll prioritize your assignments effectively to meet important deadlines, understanding that your decisions directly impact employee satisfaction and compliance. You’ll work independently, with support and review from the Payroll Operations Manager when needed, ensuring your work meets the highest standards of accuracy and compliance. Join us in creating a supportive and efficient payroll experience for our community!

• Four years of technical- or professional-level experience analyzing or advising and/or instructing the public concerning specific programs or processes, monitoring a program, or performing participant reviews. Two years of the experience must have been comparable to a Program Representative 1 which involves monitoring, representing, and reviewing programs.

• Successful presentation and meeting facilitation skills.
• Ability to build and maintain strong relationships.
• Ability to understand complex materials and translate them into content for a variety of employee audiences with accuracy and clarity.
• Experience writing, editing, and communicating in a professional setting.
• Excellent customer service skills.
• Demonstrated ability to complete varying volumes of detail-oriented work timely and with an appropriate sense of urgency.
• Ability to collect, analyze, and utilize data,…