Business Process Specialist, Surety

Why consider this job opportunity

• Salary up to $108,500
• Opportunity for performance‑based incentives
• Generous time off, including personal and volunteering days
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs and stock purchase opportunities
• Inclusive and supportive workplace culture that promotes well‑being and professional growth

• Collaborate with the Business Process Leader to design and implement standardized workflows across the organization
• Define requirements and redesign business processes, workflows, and data standards
• Document and maintain procedures and artifacts for training and reference
• Lead training efforts and create client deliverables
• Participate in working groups with national and regional representatives to enhance efficiency and quality

• Minimum 3‑5 years of experience in the designated line of business
• Understanding of the insurance brokerage business
• Proven critical thinking, analytical, and problem‑solving skills
• Ability to refine the efficiency, quality, and effectiveness of workflows
• Strong team player with the ability to work with cross‑functional teams and leaders

• Experience working with an agency management system
• Ability to challenge the status quo and make business process improvement recommendations
• Demonstrated bias for action and commitment to achieving sustainable results