Post Adoption Services Specialist

Post Adoption Services Specialist

The Adoption Services Department is comprised of several teams delivering the highest quality adoption services to adoptees, birth families and adoptive families in the US. These teams include Administration and Hague Compliance, Branch Offices, Intake and Family Recruitment, and Post Adoption. Holt is licensed in 13 states, and our branch offices provide adoption services – both domestic and international - in those states.

Adoption is a lifelong journey for all members of the adoption constellation and the strategic direction of the Adoption Services team is to ensure that adoptees, birth parents and adoptive parents receive the highest quality services throughout their lives.

The Post Adoption Services Specialist oversees the administrative, educational, registry, records management, search and reunion, and post-adoption support functions of the Post Adoption Services (PAS) department. This position ensures compliance with adoption regulations, maintains post adoption records, registry and search services; and responds to post adoption inquiries. Assists with training, educational, mentorship, youth programming, adoptee camps, and other post adoption engagement initiatives that provide lifelong support to adoptees, birth families, and adoptive families.

Essential Job Functions:

1. Responds to PAS inquiries by providing general counseling/coaching, guidance, consultation, and referrals to adoptees, adoptive parents, birth parents, and others regarding adoption-related topics, including: citizenship, records, search and reunion, intermediary services, adoptee identity development, grief and loss, birth family connections, transracial adoption, lifelong adoption issues.

2. Maintains accurate and timely program statistics by entering contacts, compiling and formatting statistics, and documenting all correspondence in Holt's database.

3. Provides adoptee file review, intermediary services, birth search services, and citizenship services by assisting with all processes including preparing and copying files. Ensures timely and accurate completion of these services and as needed, troubleshooting with adoptees, adoptive families, and international partner agencies regarding case problems, delays, or impediments that surface during this processing, all the while adhering to confidentiality mandates and legal and regulatory guidelines.

4. Provides leadership and oversight for all standard post adoption services by ensuring timely service delivery and overseeing adoption records management, information requests, document retrieval, development of policies and procedures, and ensuring record retention in compliance with organizational policies and applicable regulations.

5. Oversees maintenance and administration of the Voluntary Adoption Registry and Assisted Search Services, ensuring compliance with applicable state laws, agency policies, and ethical standards.

6. As a member of the PAS team, works to develop and deliver educational resources, training, webinars/workshops/groups, heritage tours, and support resources/programs, while contributing to the strategic growth and continuous improvement of post adoption services for adoptees, adoptive families, and birth families.

7. Provides education and support for adoptees and adoptive families participating in Holt's heritage tours and/or independent travel program. Participates in tour planning, orientation, travel, and post travel follow up both individually and in groups. Provides in-person support to adoptees and adoptive families when travelling.

8. Assists the Adoptee Programs Manager with planning, coordination, implementation, administration and promotion of adoptee-focused programs, including participating/attending adoptee camp, mentorship initiatives, support groups, and educational events, and other post adoption activities by supporting budgeting, reporting, quality improvement, compliance with applicable state safety standards, volunteer recruitment and coordination/training, digital communications, community outreach, and organizational marketing efforts.

9. Maintains current knowledge of adoption research, best practices, and emerging trends and disseminates information to staff and the larger agency.

10. Participates in departmental initiatives, organizational projects, events, and public engagement activities, representing the organization through presentations, training, and written communications.

11. Performs other related duties as…