Call-Taker/Dispatcher - Entry Level & Lateral
Listed on 2026-10-22
-
Customer Service/HelpDesk
Bilingual, Emergency Crisis Mgmt / Disaster Relief -
Government
Bilingual, Emergency Crisis Mgmt / Disaster Relief
Final date to receive applications: Monday, November 16, 2026 at 5 p.m. P.T.
Accepting Online Applications only through the City of Eugene Website
Central Lane 911 is recruiting 911 Call-Taker/Dispatchers! Do you have a passion for helping others, are you excited by a fast-paced working environment, and do you want to make a difference in the community? Our successful candidates will have the ability to respond quickly and appropriately to emergency and non-emergency situations, will have great attention to detail, and will provide unmatched customer service.
When hired as a Communications Specialist 1, new hires are required to complete an intensive training to become fully cross-trained and proficient in call-taking and dispatch positions at which they will become a Communications Specialist 2.
To learn more about this position, review our links below and come to our Career Night to engage with the 911 staff!
Career Night will be held on Wednesday, November 4, 2026 - The presentation will begin at 6:00 p.m. in classroom 5 at the Eugene Springfield Fire Regional Training Center (1705 W Second Ave. Eugene, OR 97402)
911 Call Taker/Dispatcher Position Information and Selection Process
911 Team Video
Salary: Communications
Specialist1 $ 30.27 - $33.39 Hourly
Call takers and trainees who serve as the front line, doing general intake of emergency and non-emergency calls.
Salary: Communications
Specialist2 $ 33.39 - $42.64 Hourly
Proficient in handling the full scope of call functions (fire, police, and other emergency medical incidents).
Communication Specialists may earn up to an additional 20% premium pay (depending on qualifications) after three years of employment.
Salary Range: All Entry-Level Communications Specialist 1 will start at Step
1. Applicants who meet the lateral minimum qualifications will be pay placed depending on their experience, knowledge, skills and abilities. Employees will be expected to successfully train and become proficient in call taking and trained in all dispatch positions as a Communications Specialist 2.
Union Representation: Eugene Police Employees’ Association (EPEA)
Work Location: Central Lane 911 Communications Center, 1735 W 2nd Ave. Eugene, OR 97402, USA
Schedule: To accommodate the emergency services needs for such a large population, Central Lane 911 operates 24 hours a day, 7 days a week, 365 days a year. That means working nights, weekends, and holidays. The workweek consists of four 10-hour shifts with three days off. The shifts look like this:
- Early Days 7:00 a.m.
- 5:00 p.m. - Late Days 11:45 a.m.
- 9:45 p.m. - Early Nights 4:45 p.m.
- 2:45 a.m. - Late Nights 9:30 p.m.
- 7:30 a.m.
Bilingual Pay Benefit:
This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.
Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page.
- Operates computer terminal equipment and radio/telephone transmitting and receiving equipment
- Answers 911 and non-emergency telephone calls for police, fire, ambulance, and other requests.
- Makes decisions as to type of call, correct response, and responsible agency to respond to incident.
- Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched.
- Transmits appropriate information to dispatcher or responsible jurisdiction as required.
- Studies, and maintains, familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks in Lane County.
- Dispatches and monitors appropriate emergency public safety activities.
Minimum Requirements
Experience
One year work experience in a fast-paced environment, which includes data entry experience.
Education
High School diploma or GED.
Lateral Minimum Requirements
Experience
At least two and a half (2.5) years of continuous full-time experience as an emergency communications call taker/dispatcher within an emergency communications center that answers 911 calls and/or dispatches police and/or fire agencies.
The experience must be current, full-time, and continuous with no more than a 30-day break in service at the time of application, and the candidate must have been so employed within 90 days of the Eugene Police Department hire date.
Education
High School diploma or GED.
Additional Requirements- CPR (Cardiopulmonary Resuscitation) Certification.
- EMD (Emergency Medical Dispatch)…
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