Customer Service Representative- Customer Care

Customer Service Specialist

Hours of Work:
Sunday through Wednesday, 8:00 AM to 6:30 PM

Hi. We're New Horizons In-Home Care. We're looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!

Why people love working at New Horizons:

We're a people first company. That means we provide endless opportunities for growth within the company. We're proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We're proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

Health benefits—opt in to medical, vision and dental coverage, and telemedicine

Paid time off—to take care of yourself and your family

Paid maternity leave—access and support for paid maternity leave

Responsibilities:

Deliver a warm first impression for callers

Handling and directing a high volume of incoming calls

Assist clients with schedule changes

Assist Caregivers with timekeeping issues or driving directions

Support Scheduling with Caregiver or Client notifications

Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff

Keep excellent documentation and records

Qualifications:

Warm, energetic personality who loves to connect with people

Preferred knowledge of in-home care or healthcare field

Possess strong communication skills

Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail

High school diploma/GED and at least 6 months of administrative experience

Proficient computer and typing skills

Position is not remote

If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @

We look forward to meeting you!