Visit and Event Coordinator; Title & level commensurate

Position:Visit and Event Coordinator (Title & level commensurate with experience)

Position Title: Visit and Event Coordinator

Department: Admissions

Supervisor:Dean of Admissions

Job Summary:

The Visit and Event Coordinator plays a vital role in shaping the prospective student experience at Bushnell University by creating welcoming, engaging, and meaningful opportunities for students and their families to explore the campus community. This position oversees the university’s campus visit and event programming, including individual campus visits, group visits, and Preview Days, while leading and supervising the student tour guide team.

Working collaboratively with departments across campus, the Visit and Event Coordinator ensures that every visit and event reflects Bushnell University’s mission, values, and commitment to student-centered education. The coordinator manages the planning, logistics, communication, and execution of visit experiences and recruitment events while equipping student tour guides to serve as knowledgeable, enthusiastic ambassadors for the university.

The ideal candidate is highly organized, relationship-oriented, detail-driven, and passionate about helping prospective students discover their place at Bushnell University.

This position reports to the Dean of Admissions and provides support to the Vice President for Enrollment.

• Recruit, hire, train, supervise, and develop student tour guides who serve as ambassadors for Bushnell University.
• Coordinate student tour guide schedules, assignments, and coverage for campus visits, group visits, Preview Days, and special events.
• Provide ongoing coaching, feedback, and professional development to strengthen student guides’ communication, leadership, hospitality, and presentation skills.
• Establish clear expectations and standards for tour quality, professionalism, customer service, and representation of the university.
• Equip student guides with accurate, up-to-date information about academic programs, student life, campus resources, and the Bushnell student experience.
• Foster a positive, collaborative, and accountable student team culture.
• Monitor student staff performance, attendance, and engagement, addressing concerns and recognizing outstanding contributions.
• Coordinate and manage individual prospective student and family visits from initial inquiry through post-visit follow-up.
• Schedule campus tours, meetings with faculty and staff, admissions appointments, and other personalized visit activities.
• Communicate with prospective students, families, counselors, and campus partners to understand visitor interests and create personalized experiences.
• Manage visit registration, confirmation communications, scheduling details, itineraries, and day-of logistics.
• Ensure visitors receive a warm, organized, and welcoming experience that reflects Bushnell’s distinctive campus community.
• Gather visitor feedback and identify opportunities to improve the quality and effectiveness of campus visits and events.
• Lead the planning, coordination, and execution of Preview Days and other prospective student recruitment events for undergraduate, online and graduate students as applicable.
• Plan and coordinate campus visits for high schools, community colleges, churches, community organizations, and other student groups.
• Build and maintain strong working relationships with academic departments, faculty, student services, athletics, student life, and administrative offices.
• Provide support for the VP for Enrollment with divisional meetings, retreats, lunches, and other activities to support the division of enrollment.

• Bachelor’s degree or equivalent combination of education and relevant…