Operations Supervisor

SHIFT:
Monday - Friday 8:30 AM - 5:30 PM

The Central Operations Supervisor will be responsible for supervisory, administrative, and compliance control of the day-to-day Central Operations infrastructure, including, but not limited to, staff training, and development, implementation of bank policies and procedures, and regulatory procedures. They will assist with special projects, & procedure writing, to evaluate and improve departmental efficiency.

• 1. Provide daily supervision and direction to the Central Operations team to ensure prompt, efficient customer service.
• 2. Direct daily operational activities of Central Operations staff and/or service providers to ensure all processes are completed to meet processing deadlines and are in compliance with regulations and internal policies and procedures.
• 3. Responsible for hiring, salary increase, promotion, and disciplinary action. Coach, counsel, and provide general direction, guidance, and training to direct reports.
• 4. Maintain knowledge of internal resources to mitigate and/or report disruption of service to clients; and communicate recurring or serious issues to Operations Support Manager and/or Operations Support Officer.
• 5. Provide direct and indirect customer service by giving advice and answers to a variety of basic to complex questions regarding products, services, deposit account systems, electronic banking platforms and back-room functionality to clients and colleagues.
• 6. Use knowledge of specialized areas to resolve issues or answer questions that involve interpretation of Bank policies and procedures.
• 7. Research, compile, and report work unit and individual volume, productivity, quality and other statistics using database queries and other resources such as spreadsheets for presentation to Operations Support Manager.
• 8. Assist Operations Support Manager with annual audits.

Key Processes include:

• Exception Item Processing
• Wires
• Debit Card
• Credit Cards
• Loomis
• Verafin
• RTP

• 1. Maintain a proficient knowledge of all applicable banking rules and regulations.
• 2. Participate in various internal committees assigned by management.
• 3. Ensure all related paper file systems are maintained so that necessary documents can be found easily, and documentation is consistent and complete.
• 4. Help with Legal Order request such as Garnishments, Levy's, Subpoenas, etc.
• 5. Assume responsibility for various department functions in the absence of staff members or in overload situations.
• 6. Complete assigned Compliance Training schedule. Maintain compliance with the Bank's BSA/AML policies and procedures.

• 1. Operates a computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority.
• 2. Provides excellent personal customer service to all internal and external clients by treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; and accepting responsibility for own actions.
• 3. Follows policies and procedures; completes administrative tasks correctly and on time; contributes to the overall profitability of the Bank through cost controls and expense monitoring.
• 4. Applies good judgment in decision making and sees beyond immediate assignments and acts on opportunities and problem areas.
• 5. Performs position safely, without endangering health or safety to themselves or others and reports potentially unsafe conditions.
• 6. Works according to established schedules, arriving on time and with a positive attitude.
• 7. Any other duties as defined by management.

• 1. High School Diploma or equivalent.
• 2. Working knowledge of back-office operations, policies, procedures, and deposit products and services, as obtained through a minimum of 5+ years in a Central Operations support position and /or training or equivalent combination of education and experience. Educational experience, through in-house training sessions, formal school or related curriculum, should be applicable to the finance industry. Work related experience should consist of at least 5+ years' experience in a bank operations support position.
• 3. Proven ability to communicate and interact professionally with internal and external clients.
• 4. Intermediate skills in computer terminal and personal computer operation; keyboarding, word processing, excel and specialty software programs.
• 5. Current Driver's License and access to…