Call-Taker​/Dispatcher - Entry Level

Position Overview

Central Lane 911 is recruiting 911 Call‑Taker/Dispatcher. Candidates will respond to emergency and non‑emergency calls, call‑take, dispatch, and provide customer service. Full cross‑training into Communications Specialist 2 is required.

Central Lane 911 Communications Center, 1735 W 2nd Ave., Eugene, OR 97402. 24/7 work with four 10‑hour shifts, nights, weekends, and holidays.

Communications Specialist 1: $28.31–$31.23 hourly.
Communications Specialist 2: $31.23–$39.88 hourly. Up to 20% premium pay after 3 years. Bilingual pay up to 5%.

• Operate computers, radio/telephone equipment.
• Answer 911 and non‑emergency calls.
• Determine call type, response, and responsible agency.
• Assess jurisdiction, deploy equipment, personnel.
• Transmitt information to dispatcher or responsible jurisdiction.
• Maintain knowledge of streets, landmarks, Lane County geography.
• Dispatch and monitor emergency public safety activities.

• One year in a fast‑paced environment with data entry.
• High School diploma or GED.
• Available to obtain CPR, EMD, and Basic Telecommunicator Certificate (DPSST) within 18 months.
• Must pass police background investigation, psychological evaluation, physical assessment, and drug test.

Police background investigation, no felony convictions, no Class A misdemeanor within 24 months. Must pass psychological evaluation, physical assessment, drug test, hearing and vision tests as required by DPSST.

Robust benefits package. Bilingual pay of up to 5% of base salary.

The City of Eugene values diversity and encourages applicants who are women, people of color, those with disabilities, or other underrepresented groups. The City complies with the Americans with Disabilities Act and the Immigration Reform and Control Act.

Career Night on Wednesday, December 17, 2025, 6:00 p.m. in classrooms 1 and 2, Eugene Springfield Fire Regional Training Center, 1705 W Second Ave., Eugene, OR 97402.