Citation Program Coordinator

The City of Eugene is seeking a collaborative and detail-oriented Citation Program Coordinator who excels in problem-solving and thrives in a fast-paced, team-driven environment. This position plays a critical role in supporting the Parking Services Program by overseeing the full lifecycle of parking citations and coordinating the administrative review and appeal process with accuracy and professionalism. The ideal candidate demonstrates strong analytical skills, effective communication, and a commitment to teamwork while navigating complex citation workflows, coordinating with Municipal Court, managing collections processes, and providing Tier 2 customer support to the community and internal partners.

Program Coordinator - AFSCME

$31.31 - $39.03 hourly / $65,124.80 - $81,182.40 Annually

Planning & Development, Administration

American Federation of State, County and Municipal Employees (AFSCME)

99 West 10th Avenue, Eugene, OR

Monday - Friday, 8:00 a.m.

- 5:00 p.m., with flexibility per business need.

The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see “Supplemental Information” at the end of the posting for more information.

• Administers the full lifecycle of parking citations from issuance through final resolution, including payment processing, refunds, appeals, collections actions, public records requests, and accurate data entry within the parking software system.

• Administers the Administrative Review process for parking citation appeals in accordance with established administrative rules, including processing appeal requests, routing cases for review, tracking determinations, and issuing written decisions to customers.

• Coordinates with Municipal Court on all parking citation adjudication outcomes, including affidavits, validity hearings, and parking trials, and ensures accurate and timely integration of court decisions into the City’s parking systems.

• Administers and coordinates all aspects of the parking collections contract, including daily transmission of unpaid citations, processing paid or withdrawn citations, reconciling collection activities, and maintaining accurate documentation within the parking system.

• Maintains accurate citation, appeal, collections, and court-related records, ensuring data integrity, compliance with retention policies, and alignment with administrative regulations.

• Serves as a liaison between Parking Services, Municipal Court, contracted collections partners, and internal City departments to support smooth and consistent program operations.

• Provides Tier 2 customer support by responding to escalated inquiries related to citations, appeals, collections, and Municipal Court matters, ensuring clear communication and timely resolution.

• Provides backup support for other Parking Services support positions as needed, ensuring continuity of operations during staff absences, high-volume periods, or emergent workload demands.

• Complete designated job tasks, special projects, and all other duties as assigned to meet team, department, and City of Eugene goals while working cooperatively, efficiently, and productively in a team environment.

• Evaluates a variety of program or operation developments, issues and problems and makes recommendations.
• Performs…