Patient Access Representative - Behavioral Health Primary Care

Patient Access Representative - Behavioral Health Primary Care

Full Time, 1.00 FTE, Day position. Salary range: $22.59 – $30.49.

Assists in coordinating the activities between scheduling, insurance verification and pre‑certification. Acts as a clinical liaison with physician practices, interacting with pre‑visit services.

• Pre‑registers/registers patients with accurate demographic and financial data, using methods appropriate to the location.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, obtaining prior authorization and referrals as appropriate prior to arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, including reminder calls and referral calls.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

• High School Diploma or equivalent (Preferred); or 1 year of medical office or related customer‑service experience (Required).
• Preferred:
  Experience with Microsoft Office applications, including Word, Excel and Outlook.

• Demonstrated knowledge of medical terminology and CPT/ICD‑10 coding (Preferred).
• Knowledge of insurance processes and regulations (Preferred).
• Conflict‑management skills, able to handle situations professionally (Required).
• Excellent time‑management skills, meeting time‑sensitive deadlines (Required).
• Strong customer‑service and interpersonal skills (Required).

• Strong background in customer service may be considered in lieu of medical office or related experience.

• Consistently operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
• Primarily sedentary work in an office environment.
• Requires close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, and extensive reading.
• Must be able to communicate and exchange accurate information.

For additional information or questions, please email Jen Worthington or call 360‑448‑0542.

Peace Health is committed to the overall wellbeing of our caregivers, offering a comprehensive total rewards package that includes full medical, dental, and vision coverage; a 403(b) retirement plan with employer contributions; paid time off; employer‑paid life and disability insurance; tuition and continuing education reimbursement; wellness benefits; and an expanded EAP and mental health program.

Please attach a current resume with your application. EEO:
This employer is an affirmative action employer and a disabled veteran in accordance with applicable local, state or federal laws.