Provider Operations Coordinator - Eugene

Provider Operations Coordinator - Eugene, OR

People. Passion. Purpose.

At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives, and engage patients. We are a physician‑led organization relentlessly pursuing a positive disruption of the healthcare business, transforming it from sickness care into wellness guidance.

Compensation: $48,000 – $50,000 per year.

The Provider Operations Coordinator (POC) role combines responsibilities of managing operational support initiatives while overseeing special projects, with a focus on supporting HEDIS quality gap closures, Risk Adjustment activities, and provider engagement. This multifaceted position requires daily problem‑solving, meticulous tracking, and coordination across departments to meet varying and changing requirements. The POC will oversee assigned affiliate groups, providing operational support to clinics to achieve their goals, which may include engaging with internal and external stakeholders with in‑person and telephonic outreach to patients for education and engagement on preventative screenings, medication adherence, and follow‑up with primary care providers.

This position, depending on experience and education, may directly interact with patients to complete tasks for quality gap closure.

• Build and maintain effective relationships with assigned affiliate groups to achieve goals and key initiatives. Serve as a liaison between the affiliate groups and P3 local, regional, and national departments to provide a seamless point of contact.
• Advise and support affiliate practices as needed with quality (HEDIS/HOS) gaps and conditional documentation by outreach, chart data mining/audits, claims surveillance, quality events (e.g., diabetic eye screening), educating practice employees, and reviewing data collected to confirm gaps in care are captured.
• Work with affiliate practices on prioritizing patient outreach and assist affiliate practices with patient outreach and scheduling new and established patients, ensuring appointment dates/times meet patient needs and availability.
• Partner with assigned groups and other P3 departments to manage high/rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.).
• Assists in CSR/IDT/JOC meeting preparation and participates in meetings as requested.
• Conduct data entry and maintain appropriate documentation and tracking for quality initiatives.
• Educate patients and affiliates on preventative screenings being scheduled/performed and the reason for performing them.
• Depending on education and experience, conduct in‑home HEDIS gap closure for select measures such as blood pressure, diabetic eye exams, point of care hemoglobin A1c testing, and distribution of colorectal screening kits.
• Other duties as assigned.

• Excellent interpersonal, rapport/trust building, and communication skills with patients, providers, internal and external stakeholders.
• Excellent organizational and time‑management skills.
• Strong analytical, critical thinking, and problem‑solving skills.
• Ability to present information and obtain buy‑in on recommendations.
• Ability to handle a fast‑paced environment and prioritize tasks based on importance.
• Ability to work independently or as part of a team.
• Dedication to maintaining the confidentiality of all patient records.
• Knowledge of vital signs and other clinical skills related to direct patient care for quality gap closure.

• High school diploma/GED required, associate degree in a related field or equivalent experience preferred.
• 2+ years experience in healthcare‑related fields required; clinical healthcare related experience, managed care, or health plan experience strongly preferred.
• Experience with Microsoft Word, Excel, PowerPoint, Outlook, and general office equipment such as copier, fax machine required.
• Experience in Electronic Health Records required.
• Medical Assistant Certification or experience as a Pharmacy Tech, Radiology…