Health Care Operations - Intake, Scheduling, and Client Relations Manager

Be the hub that keeps the functions and standards of care connected, compliant, high performing, and thriving. You'll be the central point for care coordination, compliance, scheduling, Client communication, and Branch operations. By connecting Clients, families, Caregivers, and partners, you'll make sure every person in our care receives consistent, high-quality support.

Be the hub that keeps the functions and standards of care connected, compliant, high performing, and thriving. You'll be the central point for care coordination, compliance, scheduling, Client communication, and Branch operations. By connecting Clients, families, Caregivers, and partners, you'll make sure every person in our care receives consistent, high-quality support.

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments
• Manage authorizations and balancing activities to support billing accuracy
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts
• Maintain Branch compliance and licensing documentation
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation

• Experience in home care, healthcare coordination, or a client-facing service role preferred
• Highly organized with strong attention to detail and accurate record-keeping practices
• Proactive communicator with excellent interpersonal skills and a warm, professional presence
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment
• Committed to compliance, HIPAA standards, and maintaining accurate documentation
• Strong collaboration skills with a team-first mindset and high-quality customer service approach
• Proficient with technology and healthcare management or scheduling systems
• Experience in assisted living, in-home care, or billing and authorization management a bonus

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans:
  Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program - with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and…