Technical Support Engineer

The Fixed Retail Scanner Technical Support Specialist is a key member of the team that provides technical support for Datalogic’s Fixed Retail Scanner portfolio, which includes legacy and new‑generation Magellan scanners, as well as the AI‑based “ Smart Vision Suite for Retail” solutions for cutting‑edge applications such as Loss‑Prevention at the Self‑Checkout. Reporting to the FRS Technical Support Manager, this role supports internal stakeholders, partners, and customers throughout the product lifecycle, from new product validation to pre‑sales technical evaluations, installation support, troubleshooting, field performance optimization, and technical enablement activities.

The position offers a unique opportunity to develop expertise in barcode scanning technologies, Linux‑based embedded systems, retail POS systems, AI‑enhanced computer vision, data engineering and customer‑facing technical operations.

Datalogic is a global technology leader in the automatic data capture and factory automation markets, specialized in the designing and production of barcode readers, mobile computers, sensors for detection, measurement and safety, RFID, vision and laser marking systems. Datalogic can boast over 50 years of history, during which it has achieved unique results: approximately 1.200 patents in multiple jurisdictions; 10 research centers and development (in Italy, USA, China and Vietnam);

thousands of prestigious partners and customers deployed over five continents. The company has grown constantly over the years, thanks to the dedication with which customer needs have always been at the heart of the quality of its products and to the considerable investments in Research & Development, supported by a management capable of looking to the future. Today, Datalogic Group has approximately 2.800 employees worldwide, distributed in 27 countries, with 9 manufacturing and repair facilities in the USA, Hungary, Slovakia, Italy, China, Vietnam and Australia.

Datalogic S.p.A. is listed on the STAR segment of the Italian Stock Exchange since 2001 as DAL.MI. The Group is headquartered in Bologna, Italy.

• Contribute to pre‑sales activities by supporting Field Application Engineers (FAEs) in finalizing customer requirements, performing the necessary technical feasibility assessments and, ultimately, proposing the most suitable solution.
• Assist FAEs, channel partners and end‑users during product deployment, integration and performance tuning. Contribute to identify and quickly resolve any product or application related issues to ensure successful customer outcomes.
• As for the wide installation‑base of FRS products and solutions, contribute to the prompt resolution of issues escalated by FAEs. Gather and deeply analyze all relevant information from the field. Whenever possible, reproduce the issue in laboratory environments to facilitate root cause analysis, debugging, and definition of corrective actions. Collaborate with R&D teams to investigate and resolve the most complex technical problems.
• Maintain accurate records of information from the field, investigations, findings, and resolutions through the Company official tools (i.e., Microsoft Dynamics 365 CRM and IBM Engineering Lifecycle Management).
• Support development and maintenance of HW and/or SW customizations of FRS products/solutions, ensuring required performance, manufacturability and compliance with quality and regulatory standards

• Participate in Alpha and Beta prototype validation activities for new products and features. Execute test plans, coordinate tests in field, document findings, and report issues to development teams.
• Contribute to the writing of technical…