Manager, Digital Workplace and Academic

Equal Opportunity Employer/Veterans/Disabled

• Proposed
  
  Start Date:
  
  12/16/2026
• Classification
  
  Title:
  
  Information Technology and Telecommunications
• Rank: N
  - No Rank
• Working Title:
  
  Manager, Digital Workplace and Academic Applications
• Department: 610130 - OIT Technology Infrastructure
• Position Number: D94100
• Representation: UU
  - Unclassified Unrepresented
• Renewable:
  Renewable
• Position FTE: 1.0
• Tenure Status: F
  - Fixed Term

The Digital Workplace & Academic Applications Manager leads the Digital Workplace & Academic Applications (DWAA) team within the Office of Information Technology (OIT) at Portland State University (PSU), and operates within the Technology Infrastructure & Academic Systems (TIAS) department of OIT.

The Digital Workplace & Academic Applications team is responsible for administering a wide range of applications used by faculty, staff, and students campus-wide, such as Google Workspace, Canvas, Atlassian applications, and telephony & communication applications.

In this role, you will lead the DWAA team as a hands-on technical manager, leading a team of six IT professionals, administering applications and services the team is responsible for, leading projects, collaborating with key stakeholders, and providing leadership and guidance to the team to ensure that services are delivering positive outcomes to campus while being operated in a stable and efficient manner.

You will also work closely with your manager to develop long-range plans, application roadmaps, and to improve processes and service delivery.

An overview of the job duties for this position is as follows:

• Technical Leadership and Support for Digital Workplace & Academic Applications (30%)
• Supervisor and Mentor DWAA Team (25%)
• Project & Change Management (20%)
• Stakeholder & Vendor Management (15%)
• Other Duties as Assigned (10%)

• Act as the service offering manager for applications with the DWAA team’s service portfolio, ensuring that services meet campus needs and are delivered in a stable and efficient manner.
• Coordinates selection and/or recommendation of software, hardware, and support providers for campus digital workplace applications.
• Collaborate and coordinate with the Office of Academic Innovation to review and recommend academic applications and services.
• Investigate and develop technical and process solutions to complex technical challenges across the DWAA service portfolio, often in collaboration with team members. Present potential solutions and outcomes to stakeholders and colleagues when appropriate.
• Administer assigned systems and software applications
• Establish and recommend policies on system use and services.
• Identify and implement opportunities for process improvements and automations that improve the effectiveness and efficiency of DWAA applications and services.
• Develop service roadmaps and other long-term plans to ensure that digital workplace services meet evolving campus needs.
• Coordinate identification and resolution of problems.
• Create and maintain technical, process, and customer-facing documentation.
• Ensure that DWAA applications and documentation are accessible and compliant with WCAG 2.1 AA standards. Coordinate with vendors to remediate accessibility issues when necessary.
• Ensure minimal downtime.
• Foster a security conscious environment that improves the security posture of DWAA’s applications, processes, and team culture.
• Provides technical leadership and troubleshooting on complex projects.

• Supervise Digital Workplace & Academic Applications team members.
• Complete annual performance appraisals of team members.
• Hold regular team meetings and 1:1…