Water Restoration Operations Manager

Water Restoration Operations Manager – Eugene

Primary Role:
Manage production operations to ensure jobs are completed according to SERVPRO production processes and procedures, oversee all aspects of Franchise production, keep the owner or General Manager updated on production, and improve customer satisfaction, including the resolution of customer complaints.

Results Expected:
Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs remain at the established rate. Internal and external communications are timely and effective. Jobs meet or exceed customer expectations. Production division annual initiatives are completed effectively.

• Manage production staff to follow SERVPRO processes and address customer needs.
• Identify and implement incremental improvement activities.
• Maintain quality production and provide results with the goal of consistent customer satisfaction and timely payments.
• Handle and resolve customer conflicts, coordinate positive communication and problem resolution.
• Ensure client satisfaction and network/build relationships with centers of influence (COIs).
• Manage production managers, assign new jobs, evaluate job estimates, and verify accuracy, improving profit margin.
• Oversee resources for job scheduling and ensure effective allocation of jobs, staff, vehicles, and equipment.
• Oversee completion of work orders and ensure compliance with job standards.
• Confirm daily documentation of work, ensuring all files are accurate and complete.
• Manage production staff as necessary and maintain production personnel compliance with company policy.
• Assume role of production manager as needed.

• At least 2 years of management experience.

• 6 paid holidays
• 401K plan
• Vacation pay
• Health insurance reimbursement
• Sick pay

$60,000–$65,000 plus commission package.

At SERVPRO®, you can make a positive difference in people’s lives each and every day. We’re seeking self‑motivated, proactive, responsible, and service‑oriented teammates to help customers in their greatest moments of need by repairing and restoring homes and businesses with an industry‑leading level of service. With nearly 2,000 franchises across the country, we offer exciting and rewarding career opportunities near you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.