Floor Manager

Description

Our customer base seeks luxury, value, and world-class service. As a Floor Manager, you will be responsible for delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will coach and lead our sales team to achieve their goals and develop their skills. You will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Ability to command the respect of your peers and team to drive results
• Follow a servant leader mentality i.e., always helping others around you achieve success
• Strong understanding of what it takes to always achieve high customer satisfaction
• Aspirations to grow in your career up to and beyond a Floor Manager
• Actively participate in recruiting and hiring for all positions; ensure performance reviews and coaching sessions are completed as scheduled; development of short- and long-term goals for each department manager
• Coach salespeople on best practices for closing more deals and provide advice and guidance to improve sales performance
• Set sales goals, track progress, and lead a team to achieve and exceed those quotas
• Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review
• Manage a CRM platform to retain customers and seek out new prospective sales
• Maintain a strong focus on the satisfaction of all employees and customers
• Oversee all activities occurring in the vehicle showroom

• Ability to effectively manage time to meet and exceed targets
• A strong desire to succeed
• Focus on providing all customers an exceptional experience
• Outgoing personality with expertise in developing relationships (i.e., a “people person