Family Engagement Services - Team Lead

Friends of the Children – Lane County is a vibrant, active chapter of a 30-year-old national professional mentoring network, proven to disrupt generational poverty by providing paid, professional mentors that work with children throughout their childhood and wraparound services for their caregivers. 12+ years – no matter what.

Friends – Lane County is seeking a Family Engagement Services Team Lead who is both a fierce advocate and a skilled clinical thinker: someone who can build trust with caregivers while also leading needs assessments, service planning, and triage decisions for families facing high levels of risk. The right leader will ensure that every aspect of the organization’s mission is executed with full engagement of communities impacted by our work.

Are you looking to make a difference in the lives of children and families who need it most?

As the Family Engagement Services Team Lead, you will lead a small, growing and mighty Family Engagement unit. You will be responsible for building and overseeing a structured process for assessing caregiver and family needs, creating clear, actionable service plans, and determining how to triage limited resources toward the highest-impact supports for the 80+ families served by our organization.

Some of the things you would do in this role:

• Co‑develop individual goals and service plans with caregivers that build protective factors and advance family stability, using data from assessments and Treatment Plans to prioritize next steps.
• Collaborate and strategize with parents to overcome barriers and successfully connect family with outside support systems and organizations.
• Lead and refine a strengths‑based family needs assessment process that looks across multiple domains (housing, mental health, safety, education, employment, social supports, etc.).
• Make and guide triage decisions: which needs are most urgent, what level of response is needed, and which partners or internal resources are best suited to respond.
• Partner closely with the Program Director to establish and maintain priority partnerships with community providers that can meet the most frequent and pressing needs identified through assessments.

The ideal candidate is both relationship‑driven and systems‑minded, with proven experience moving from assessment to action.

• At least a bachelor’s degree in mental health, social work, or related field, and/or comparable experience with at least 5 years in an appropriate behavioral health, child welfare, or family‑serving setting.
• Demonstrated experience conducting structured needs assessments with families or clients, interpreting findings, and turning them into clear service plans.
• Experience leading triage or case review processes (for example, prioritizing referrals, determining level of care, or coordinating multidisciplinary responses).
• One to three years in a leadership or management role with supervisory responsibilities.
• Deep experience working with youth and caregivers who have experienced significant trauma, and strong grounding in trauma‑informed, culturally responsive practice.
• Bilingual (Spanish/English) strongly preferred. Additional compensation will be considered for applicants that can pass CLSS written/verbal proficiency.

• A collaborative, mission‑driven workplace that respects work‑life balance and offers ongoing professional development.
• A committed Program Director who will partner with you to grow a responsive, data‑informed Family Engagement program.
• The chance to implement and innovate on an evidence‑based model inside a supportive national network.
• The opportunity to directly influence how families are assessed, supported, and prioritized – and to see that work change trajectories for children and caregivers in Lane County.

• Salary: $55-65,000 annually based on experience in family services.
• Comprehensive Benefits Package including healthcare, dental, paid vacation, sick leave, and 401(k).
• Location:
  
  Eugene, Oregon, serving all of Lane County; some evening and non‑traditional hours required.

Intrigued? Want to know more? To learn more about the position’s…