Resident Services Coordinator

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Department: University Housing

Appointment Type and Duration: Regular, Ongoing

Salary: $50,000 - $55,000 per year

Compensation Band: OS-OA04-Fiscal Year

FTE: 1.0

Application Review Begins: December 24, 2025; position open until filled

Special Instructions to Applicants: Please provide a resume that clearly outlines relevant work history, including dates of employment and educational background. These details are crucial in evaluating whether applicants meet the qualifications for the position.

Department Summary

Student Services and Enrollment Management’s mission is to build a diverse, exceptional, and inclusive campus community. The University Housing department is committed to supporting student success by cultivating inclusive communities and providing a robust living experience.

Position Summary

The Resident Services Coordinator (RSC) is an essential services professional whose primary roles include supporting the Housing Service Centers and other services, systems, and operations that contribute to the student experience in the residence halls. The RSC plays a leading role in the creation and implementation of student services and resources, supporting customer service and operations at service centers, supporting student staff selection, training, and supervision, and implementing and supporting data and systems such as Star Rez.

Minimum Requirements

• Bachelor’s degree plus 1 year of experience in a service environment or equivalent combination of knowledge and experience.
• Two years of professional experience in a position that required customer service, administrative functions, and/or office management.
• Experience serving traditionally underrepresented and underserved populations.
• Experience using computer programs or databases in a customer service environment.

Professional Competencies

• Ability to meet customer needs, including direct interaction as well as developing online processes and services.
• Ability to identify, analyze, and solve problems, leveraging the use of technology where appropriate.
• Ability to adapt within a rapidly changing technical environment.
• Ability to establish and maintain effective and collaborative supervisory and colleague working relationships.
• Ability to communicate and work effectively with individuals from diverse backgrounds and cultures.
• Excellent computer skills, including experience with Microsoft Office suite, databases, software programs or applications.
• Excellent verbal and written communication skills.
• Ability to train staff and develop supporting materials regarding resident services and systems.

Preferred Qualifications

• One year of experience in residential life, higher education or student affairs.
• Experience integrating the use of technology into the delivery of services.
• Experience working with access control and security systems in a residential setting.
• Experience training or leading staff in a service environment.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background check.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

Equal Opportunity

The University of Oregon is an equal‑opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call .

Equal Opportunity Statement (continued)

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, physical or mental disability, genetic information, ancestry, familial status, citizenship, service in the uniformed services, veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies.

Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online.

Seniority level
:
Entry level

Employment type
:
Full‑time

Job function
:
Other

Industries
:
Higher Education