Transit Operations Manager

Under general direction, the Transit Operations Manager oversees the daily operations of the District's transit system to ensure safe, reliable, efficient, and customer-focused service delivery. This position provides leadership and supervision to operations staff, supports employee performance and labor relations, administers the District's Drug and Alcohol Testing Program, and ensures compliance with applicable policies, regulations, and collective bargaining agreements. Responsibilities include operational oversight, budget administration, workforce planning, procurement and contract management, employee development, and coordination with internal departments, external agencies, and community partners.

This position serves as a member of the Operations leadership team and may assume responsibilities of the Senior Director of Operations and Public Safety or Public Safety Manager as assigned.

• Plan, organize and direct daily transit operations to ensure safe, reliable, and efficient service delivery.
• Provide leadership, supervision, coaching, performance management, and professional development for supervisory staff.
• Monitor operational performance, service delivery metrics, staffing levels, and workforce utilization and implement strategies to improve efficiency, customer service, and cost effectiveness.
• Assist in the development, administration, and monitoring of departmental budgets and recommend operational strategies that support efficient use of resources.
• Ensure compliance with policies, collective bargaining agreements, safety programs, and applicable local, state, and federal regulations.
• Partner with Human Resources on workforce planning, recruitment, employee relations matters, disciplinary processes, succession planning, and performance management activities.
• Administer the District's Drug and Alcohol Testing Program and ensure compliance with all applicable Federal Transit Administration (FTA), Department of Transportation (DOT), and District requirements.
• Assist with the development and delivery of training programs, procedures, and operational guidance for staff.
• Participate in procurement activities and vendor management associated with operations and related services.
• Serve as a primary liaison with Service Planning, Fleet Maintenance, Marketing, Human Resources, and external agencies regarding service delivery, operational issues, and organizational initiatives.
• Participate as a member of the Operations leadership team and assume responsibilities in the absence of the Senior Director and Public Safety leaders, as assigned.
• Support special projects, department initiatives, emergency response activities, and organizational priorities as assigned.

• Participate in the evaluation and implementation of technology, software, and operational systems improvements.
• Participate in labor-management meetings, grievance resolution, collective bargaining activities, and contract administration.
• Occasionally respond to customer concerns and service-related issues.
• Perform other related duties as assigned

• This position manages and monitors work performance of an organizational unit including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.

• This position develops, manages, and reconciles department budget as well as adheres to procurement policies, procedures, and contract compliance.

Any equivalent combination of education and experience which provides the knowledge, skills, and abilities required to perform the job. Education and…