Branch Manager

Job Summary The Branch Manager is responsible for ensuring the sales and operations of the branch run smoothly and in accordance to company programs and standards. The Branch Manager stays on top of competition, drives sales and marketing initiatives, provides operational guidance to the Operations Manager, and trains and develops the entire branch sales team.

Key Responsibilities Designs and implements a strategic sales plan that expands Branches customer base and ensures its strong presence

Objective setting, training and performance monitoring of Outside Sales Representatives on cold calling, lead generation, customer service and pricing

Builds and promotes strong, long-lasting customer relationships by partnering with them and understanding their needs

Maintains quality service by establishing and enforcing organization standards

Partners with Branch Operations Manager to direct operational aspects of the branch including distribution operations, customer service, human resources, administration and sales

Collaboratively works with Branch Operations Manager to train and lead inside personnel in areas of warehouse duties, order management, customer service, design sales and office administration

Develops forecasts, financial objectives and business plans with full responsibility for branch financial results

Reviews analyses of activities, costs, operations and forecast data to determine branches progress toward goals and objectives

Effectively partners and communicates with regional and corporate leadership to support company direction, initiatives, culture, and financial expectations

Qualifications (Knowledge/Skills/Competencies/Experience)
Successful history in managing business operations consistently meeting or exceeding targets

Experience in motivating and developing sales and operations teams

Knowledge of the tile/flooring or building materials industry is a plus Proven business acumen

Results driven and customer focused

Leadership and human resources management skills

Excellent written and verbal communication skills

Detail Oriented and Multi-tasked

Time management and Organizational skills

Demonstrated follow-up and follow-through skills

Proficiency in MS Word, Excel and PowerPoint BS in Business Administration or related field