Program Director

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

Workforce Program Director

General Description

The Workforce Program Director provides strategic leadership and oversight of workforce development programs to ensure strong performance, regulatory compliance, fiscal responsibility, and measurable outcomes. This role oversees program operations, staff development, employer partnerships, and service delivery to help job seekers gain skills, secure sustainable employment, and advance their careers.

The Director translates organizational goals and contractual requirements into actionable strategies, establishes clear performance expectations, and uses data to drive results and continuous improvement. This position is also responsible for fostering a positive, collaborative, and high-performing team culture where employees are supported, developed, and held accountable for achieving program goals.

Essential Duties and Responsibilities

Program Leadership and Performance

• Develop and implement program strategies aligned with organizational goals, contract requirements, and community workforce needs.
• Oversee program operations, service delivery, enrollment, training, job placement, and employment retention.
• Establish and monitor key performance indicators (KPIs) to ensure program goals and contractual outcomes are achieved.
• Analyze performance data, identify gaps, and implement action plans to improve results.
• Promote customer-centered services that support career advancement and sustainable employment.

Compliance and Quality Assurance

• Ensure compliance with WIOA, applicable federal and state regulations, Workforce Board requirements, and funding guidelines.
• Oversee program documentation, eligibility processes, reporting accuracy, and quality assurance activities.
• Address audit findings, implement corrective actions, and strengthen operational procedures.
• Maintain accountability for accurate, timely reporting and continuous compliance improvement.

Budget and Resource Management

• Monitor program budgets, expenditures, and resource allocation.
• Ensure funds are used appropriately, efficiently, and in accordance with contractual requirements.
• Partner with Finance and organizational leadership to monitor financial performance and address budget variances.
• Identify opportunities to maximize resources and support program sustainability.

Employer and Community Partnerships

• Build and maintain relationships with employers, training providers, educational institutions, Workforce Boards, and community partners.
• Collaborate with employer-facing teams to align workforce services with labor market needs and employment opportunities.
• Expand partnerships that support occupational training, work-based learning, job placement, and career advancement.
• Represent the organization in stakeholder meetings and community workforce initiatives.

Team Leadership and Development

• Build a positive, inclusive, and high-performing team culture grounded in trust, collaboration, communication, and accountability.
• Establish clear expectations and performance goals for managers and staff, ensuring alignment with program objectives.
• Coach and develop employees, strengthen leadership capacity, and support professional growth.
• Recognize achievements, encourage innovation, and promote open communication and shared problem-solving.
• Address performance concerns promptly and fairly while providing employees with the guidance and resources needed to succeed.
• Monitor team engagement, staffing needs, and workload to support employee effectiveness and retention.

Data, Reporting, and Continuous Improvement

• Use dashboards, KPIs, and program data to evaluate performance and guide decision-making.
• Prepare and present reports on program outcomes, compliance, financial performance, and strategic initiatives.
• Establish consistent performance reviews and accountability processes.
• Identify opportunities to improve service delivery, operational efficiency, customer experience, and program outcomes.

Key Performance Indicators and Program Outcomes

The Director will be accountable for…