Veterinary Receptionist​/Client Service Representative; CSR

Join Our Team! Veterinary Receptionist / Client Service Representative (CSR) – Full Time

Are you looking for a meaningful career where you can make a real difference in the lives of animals and the people who love them? Santa Clara Animal Hospital is seeking a Full-Time Veterinary Receptionist / Client Service Representative (CSR) to join our dedicated front desk team.

For over 30 years, Santa Clara Animal Hospital has provided trusted, high-quality veterinary care to a diverse array of patients. From dogs and cats to birds, reptiles, pocket pets, and exotics, we believe every creature deserves exceptional care.

About Us:

At Santa Clara Animal Hospital, our mission is to provide comprehensive, top-tier veterinary care with kindness and compassion. We’re a fast-paced, five-doctor practice that’s well-established and deeply trusted in the community. Our team genuinely loves what we do and enjoys having fun while we work. We prioritize the well-being of our staff and foster a culture rooted in support, understanding, compassion, and teamwork
.

We offer:

• Competitive wages
• Medical, dental, and vision insurance
• 401k with match
• Paid vacation, sick time, and holidays
• Employee pet care benefits
• Quarterly bonus opportunities
• Disability & life insurance

About the Role:

As a CSR, you’ll be the warm, welcoming face of our clinic. This role is ideal for someone who thrives in a busy environment, has excellent communication skills, and enjoys working with both animals and people.

Schedule:

Full-time, four 10-hour shifts per week (3 days off weekly), with one 4-hour Saturday shift per month.

Key Responsibilities:

• Welcome clients and patients with compassion and professionalism
• Answer phones, manage reminders, and schedule appointments
• Maintain accurate records using veterinary software
• Process payments and invoices
• Collaborate with veterinary staff to support smooth daily operations
• Assist with client questions in-person and over the phone
• Keep the reception area & lobby tidy and organized

Qualifications:

• Previous receptionist or customer service experience (veterinary or medical setting preferred)
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment as well as manage a high call volume
• Comfortability around pets and their people
• Familiarity with veterinary software (e.g., Avimark, Cornerstone) is a plus
• High school diploma or equivalent required

Pay: $18–$20/hour, depending on experience

If you’re passionate about animals, love helping people, and want to work in a clinic where your contributions truly matter, we’d love to hear from you!

Learn more about our team:

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life.

Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose
:
Give pets and the people who love them more quality years together

Mission
:
Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values
:
Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA:
Bringing General Practice & Ethos Together

NVA is…