Member Service​/Sales Representative

Personnel – It’s all about Personnel! Without our personnel we would not be able to achieve exceptional things.

Development – We are committed to the growth & development of our personnel, both personally & professionally. We want you to be the absolute best version of yourself. We develop people first, then develop employees.

Competitiveness – Always Compete! We want people driven to compete not only amongst others, but against themselves. Do you have the GRIT to push yourself harder than you ever have before? Compete to be better today than yesterday.

Execution – We are measured by our results, not our efforts. Trying, positive intentions, and working hard are all intangibles that are necessary for achieving results, but the scoreboard is what matters. Perfect execution of all our strategies is the expectation & standard within our culture.

Culture – Constantly striving to be “Perpetually Triumphant,” competitive, developmental, stepping in the face of any challenges,
always taking care of each other, showing up, working hard, listening, facing our fears, and embracing adversity as an opportunity to become better, and having FUN while doing it, describes our culture.

Be “Perpetually Triumphant”

John LaRosa II, Owner/Operator

The Member Sales Representative (MSR) is a key position within the club. The front desk is where our guests and members receive their first impression of the club as they enter. The Member Sales Representative is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person to our location. MSR’s are expected to tour and enroll guests in memberships and provide accurate and detailed information about our facility.

In addition to assisting our guests and members with questions and providing excellent customer service, MSR’s help maintain a high level of cleanliness within the club by conducting regular walk‑throughs. Member Sales Representative’s assist in day‑to‑day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other sales and operational duties.

This job entails a wide scope of duties and offers room for career growth. This entry level position will provide the education and development needed to thoroughly understand the meaning behind being, “Perpetually Triumphant!”.

18 or older

Current CPR

Customer Service and Sales Experience a plus

Tanning Certification

Check in all members and guests in accordance with company procedures.

Answer phones in accordance with the company’s phone etiquette expectations.

Track telephone and walk in inquiries.

Communicate events and schedules with members. Know club facilities, services, amenities, programs, and schedules.

Facilitate all member requests in accordance with our agreement policies or forward them to a manager.

Assist members in setting up regular EFT payments.

Maintain professional appearance – adhere to uniform policy.

Follow all Point-of-Sale procedures.

Maintain a clean and organized work area, including Lockeroom cleaning checks and Workout floor re‑racking weights and stocking supplies.

Assist in all projects/expectations as delegated by club management.

Complete guest tours focus on helping our members reach their potential, assisting in the selection of a membership that meets their goals.

Meet & exceed personal sales goals.

Support all additional contracted programs including but not limited to:
MyZone, Dotfit, Health Coaching, Personal Training, Massage/Chiropractic Services.

Follow all policies and procedures in the Employee Handbook.

Ethics - Treats people with respect;
Keeps commitments;
Inspires the trust of…