Kendall Subaru -Encore Delivery Specialist

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for a Love-Encore Star Delivery Specialist to join the our Subaru sales team.

Some of the benefits of working with Kendall are:

• Competitive pay
• Competitive Paid Time Off
• Career path development opportunities
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies. They coordinate follow-up, scheduling, and execution of Love-Encore redeliveries between 14 – 60 days after initial delivery while providing an extraordinary customer experience that incorporates the HEART Pillars, and The Subaru Love Promise.

The Subaru Star Delivery Specialist is a vital role, which improves customer retention and differentiates your store in the marketplace!

• Function as the subject matter expert at the Retailer. This is accomplished by maintaining Subaru Foundations Certification and participating in continuing product education (including attending off-site meetings as requested by Subaru)
• Improve initial satisfaction by providing a deeper understanding of the owner’s new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner’s Manual, and Subarunet
• Ensure new owner familiarity with Retailer’s Service & Parts Department
• Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery
• Maintain a redelivery calendar/schedule
• Oversee program incentives and administrative duties ($25 customer incentive, delivery receipt, etc.)
• Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore redelivery appointment, Journal & Pen set, Love-Encore brochure (paper or electronic), and are introduced to the Delivery Specialist if available
• Be a resourceful Subaru STAR to all departments at the Retailer! (ex. providing product training to customer-facing colleagues in service, sales. Addressing product questions on the service drive that may not require a technician)
• Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times at their Retailer
• Track Love-Encore survey results; monitor for continued customer experience improvement

• Review STARLINK enrollment status to ensure that the new owner’s Telematics System has been activated
• Assist in maintaining the customer’s relationship with your Retailer. Remain an after-sale asset to new owners as product questions arise
• Manage promotion and branding of the Love-Encore program at their store (ex. presence on Retailer’ Web site, producing video/photo vehicle feature content to assist new owners, providing content for social media channels)
• As requested, assist with scheduling the new owner’s first service appointment
• Assist Retailer in maintaining current customer-facing point of purchase material

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Oregon, Idaho, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple:
To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the…