Case Manager

Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!

Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.

The Case Manager delivers comprehensive workforce development services to eligible adults and dislocated workers under the Workforce Innovation and Opportunity Act (WIOA). Serving as the participant’s primary point of contact, the Case Manager provides individualized career guidance, coordinates employment and training services, facilitates connections to employers and community resources, and supports participants from enrollment through employment placement and post-employment follow-up.

The Case Manager is responsible for maintaining an assigned caseload, meeting program performance expectations, ensuring accurate and timely documentation, and delivering services in accordance with federal, state, local, contractual, and organizational requirements. The position requires a customer-centered approach, strong organizational skills, proactive participant engagement, and a focus on measurable employment and training outcomes.

• Recruit and engage eligible adults and dislocated workers for WIOA employment and training services.
• Conduct participant intake, interviews, assessments, and eligibility determinations in accordance with applicable program requirements.
• Collect, review, and verify required eligibility documentation and supporting records before authorizing services.
• Assess participants’ employment history, education, skills, career interests, barriers to employment, and supportive service needs.
• Explain available program services, participant responsibilities, and program requirements.
• Coordinate referrals to appropriate workforce programs, community partners, and other available resources.
• Develop, document, and regularly update Individual Employment Plans (IEPs) based on participant assessments, career goals, skills, and labor market demand.
• Provide individualized career counseling, career exploration, job readiness guidance, and employment coaching.
• Assist participants in identifying and addressing barriers to employment, including transportation, childcare, financial limitations, and other challenges.
• Coach participants on professional conduct, workplace expectations, communication, problem-solving, budgeting, and job retention strategies.
• Monitor participant progress toward established employment, education, training, and career goals.
• Maintain regular communication with participants to promote engagement, accountability, and successful completion of services.

• Guide participants in identifying suitable occupational training opportunities aligned with labor market demand, industry needs, and career goals.
• Assist participants with training provider selection, referrals, applications, and required documentation.
• Coordinate Individual Training Accounts (ITAs), on-the-job training (OJT), work-based learning, internships, and other approved employment and training activities, as applicable.
• Communicate with training providers to monitor attendance, progress, credential attainment, and completion.
• Coordinate with employers and workforce partners to identify appropriate work experience, training, and job placement opportunities.
• Monitor participant participation and address barriers that may…