Housekeeper, Hospitality ​/ Hotel ​/ Catering

Executive

Summary:

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well‑organized, and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to ensure they feel warmly welcomed.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel facilities, amenities, and services.
• Support all groups and events hosted at the hotel.
• Understand and use relevant technology for each role.
• Answer all incoming calls with friendly service using the approved greeting.
• Ensure all work spaces, front and back of house, are clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed, ensuring hotel organization and safety.
• Greet guests while cleaning, using their name when possible.
• Complete all operational checklists accurately and on time.
• Submit accurate hand‑over reports for effective shift-to-shift communication.
• Wear a clean, approved uniform, be well‑groomed, wear a nametag, and smile at all times.
• Communicate clearly, honestly, and professionally with team members.
• Show a can‑do attitude and willingness to go beyond traditional role duties.
• Collaborate with all team members at all levels to create a welcoming environment for guests and a positive workplace.

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas.

• Complete pre‑cleaning duties, including stocking room supplies, attending morning stand‑up meetings, and assisting with linen in the laundry room.
• Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Perform additional cleaning projects as assigned by the direct supervisor, such as storage rooms, public spaces, guest laundry, and deep cleaning activities.

• Happy Guests – Management Performance Ratings, Guest Satisfaction Scores, Intent to Return
• Spotless Cleanliness – GM/AGM Spot Checks, Leadership Walk‑throughs, Guest Ratings/Reviews
• Product Consistency & Quality – Checklist Tracking, Management Performance Ratings, Guest Ratings
• Teamwork – Management Performance Ratings

• Experience in hospitality, service, or consumer‑facing franchise or related field preferred.
• Positive, can‑do attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Handle pace and pressure; work well in stressful, high‑pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Must be 18 years of age or older.
• Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
• Clock in/out on time for every shift and never work off the clock.
• Clock in/out for breaks at designated times.
• Provide sufficient notice when calling out for a scheduled shift as directed by the supervisor.

• Stooping, bending at waist.
• Climbing ladders, stairs, scaffolding, and ramps.
• Balancing on narrow, slippery, or moving surfaces.
• Knelling and crawling when required.
• Standing for sustained periods.
• Walking long distances or between work sites.
• Repetitive wrist, hand, and finger motions.
• Lifting housekeeping items such as linens, trash, or vacuums.

Note:

Employees must be able to perform the essential functions of the position satisfactorily. Reasonable accommodations will be made for employees with disabilities, absent undue hardship. The Employer retains the right to change or assign other duties. This document does not create an employment contract other than an at‑will relationship.

• MCR is the 3rd‑largest hotel owner‑operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, VA.
• MCR owns 148 premium‑branded hotels with over 22,000 guestrooms across 37 states and 106 cities.
• We operate under 9 Marriott brands, 8 Hilton brands, and several independent hotels.
• Recipient of Fast Company’s 10 Most Innovative Travel Companies (2020), Marriott Partnership Circle Award, and Hilton Legacy Award for Top Performer.

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral Bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance (available after 30 days of employment for full‑time team members)