Communications Manager

SUMMARY:

Responsible for directing and coordinating activities of the prayer center, and supervising subordinate supervisors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

General:

Create, develop, and organize the phone center to meet the needs and ministry of LOI.Work with staff on overall direction of the daily operation of the phone center.

Develop a program of professionalism, efficiency, and positive attitude to meet the needs of the problems, pain, and hurts of viewers and donors.

Make recommendations to upper management for improvements, changes, and growth opportunities within the department.

Prepare and submit a quarterly departmental budget to ministry management.

Administer all approved budget matters according to the ministry guidelines.

Oversee the progressive evaluation of each staff member at their review periods.

Represent the department at strategy meetings as requested by management.

Oversee the work of outside services.

Produce and develop various reports as assigned for internal and external needs.

Work closely with outside vendors and  available to return calls daily to those needing special help and prayer.

Keep department staff on a high spiritual level of service and ministry.

Plan, organize, and hold regular prayer and devotional times

Meet with staff, as needed, to share positive reports, victories, and testimonies.

Leadership:

Help prayer partners understand and carry out the policies of the employee handbook, as well as the special policies and procedures of the department handbook.

Inform staff of all events, activities and program changes within the ministry.

Develop and maintain a spirit of high morale and motivation within the department.

Communicate effectively and compassionately with staff.

Organize and manage department leadership  available to employees.

Personnel:

Interview and recommend the hiring and dismissal of staff to Human Resources.

Coordinate with supervisor’s and team leaders to properly staff the phone center.

Develop efficiency goals with trainer.

Monitor daily reports on staff attendance, absentees, illness, and tardiness.

Enforce policies and take corrective action when needed.

Review and approve staff timesheets.

Develop and appoint staff to various positions of leadership within the department.

Advise and update staff concerning employee issues and problems, e.g. FMLA, etc.

Operations/Supervisory:

Mentor the supervisors, team leaders, quality control, and trainers in their duties.

Organize and develop activities to improve efficiency of the department.

Create work schedules needed for additional hours, holidays, vacations, and emergencies.

Manage two subordinate supervisors.

Ensure overall direction, coordination, and evaluation among units.

Carry out responsibilities according to the organization’s policies and applicable laws.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Type at least 45 words per minute.

Microsoft Word and Excel proficiency.

Excellent listening and comprehension skills.

Possess high quality customer service skills.

Excellent oral and written communications skills.

Ability to delegate responsibilities and work.

Possess strong leadership, management skills, and strong people skills.

Ability to operate computer and phone simultaneously.

Exercise good judgment.

Ability to problem solve, prioritize, plan, and take initiative.

EDUCATION and/or

EXPERIENCE:

High school diploma or general education degree (GED).LANGUAGE

SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in…