Jack Box - Assistant Restaurant Manager

Position: Jack In The Box - ASSISTANT RESTAURANT MANAGER

Jack In The Box - Assistant Restaurant Manager

Position Summary Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and Brand Promise. Primary responsibilities are to provide excellent internal and external service, build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements.

Key

Duties and Responsibilities

• Internal Service
  :
  Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels, implements training systems, develops internal candidates for management and team leader roles, ensures execution of “My Promise to You” and the Service Profit Chain, creates a friendly, fun, clean, and safe environment, treats all employees with care and respect, motivates and inspires employees to achieve high performance, understands and utilizes JIB systems, processes, and tools, and complies with all state and federal labor laws.
• External Service
  :
  Manages daily activities to achieve excellence in restaurant operations. Ensures guests receive an exceptional experience by training employees and holding the team accountable for consistent guest service and food quality. Monitors adherence to JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed; maintains visibility and interaction with guests; responds to guest concerns promptly; maintains a positive brand image through consistent food quality, guest service, and cleanliness.
• Higher Profits
  :
  Partners with the Restaurant Manager in using management information tools to analyze operational and financial performance each period (including I&E, quality and service reports, health inspections, HACCP, etc.). Identifies trends, consults on action plans, uses data to evaluate business results, and protects the JIB brand. Monitors costs and adherence to budget and restaurant goals.

Selection Skills and Qualities

• Fostering the Culture
  :
  Demonstrates passion for Jack in the Box, integrity, honesty, and trust; promotes the Jack in the Box culture, values, and Service Profit Chain; treats staff and guests with respect; remains calm under pressure; effectively manages challenging situations.
• Training/Coaching/Development
  :
  Serves as a role model, motivates and inspires employees, provides time for learning, identifies employee potential, fosters development for promotion, and ensures performance feedback.
• Guest Focus
  :
  Passionate about delivering a high‑quality guest experience; understands guests’ perspectives; focuses on consistent, quality service that exceeds expectations.
• Food Quality/Safety
  :
  Strong awareness and concern for food quality, safety, and cleanliness; dedicated to serving great food and conveying importance to staff.
• Business Management
  :
  Willing to adjust to multiple demands, handles change, delegates work, follows up, demonstrates attention to detail and strong organization.
• Performs other related duties as required.

Qualifications Education

• High School Diploma, G.E.D. or equivalent required;
  Associate’s or Bachelor’s degree preferred.

Experience

• Internal Promote:
  Minimum 1+ year as a Shift Leader or 1 year as an Assistant Manager in a customer‑service environment; must be 100% certified in all workstations.
• External Recruit:
  Minimum 3 years as an Assistant Manager with some P&L responsibility.

Knowledge, Skills, and Abilities

• Must be at least 18 years old; must complete Assistant Manager training; must be Serv Safe certified.
• Proficient in English (speaking, reading, writing).
• Excellent interpersonal skills; basic math proficiency; analytical skills; good organization and planning.
• Self‑starter, initiative, responsibility.
• Working knowledge of personal computers and related software.
• Valid driver’s license; owns vehicle for bank deposits and travel.
• Integrity and ethical behavior.

Physical Requirements

• Stand and walk ~85‑95% of shift; lift 10‑65 lbs; move freely throughout the restaurant; operate equipment and drive a motor vehicle; use computer keyboard.

Reasonable Accommodation

Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job.

Additional Information

**
* Note:

Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment‑related disputes to binding arbitration and forgo proceedings before a jury in court.***

Seniority Level

• Mid‑Senior Level

Employment Type

• Full‑time

Job Function

• Management and Manufacturing

#J-18808-Ljbffr