Mid Service - Cross Functional Rep - Part time

Cross-Functional Representative

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Key responsibilities include providing excellent customer service, answering customer questions regarding products, taking orders, assisting with product selection, and using suggestive selling techniques to meet customer needs and build department sales. You will also make regular product announcements to inform customers and work a flexible schedule to accommodate shifts of different departments.

Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc. Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total store, in multiple departments. Builds, stocks, and maintains displays and fixtures. Assists with inventory control; loads, unloads, and moves product. Slices, packages, labels, rotates, merchandises, culls, and prices product.

Gains knowledge of multiple departments; applies understanding of processes/policies. Complies with store and department SOPs, policies, and applicable laws. For the service cross functional team, works as a checker when not performing cross functional duties. Ensures compliance with departmental/store SOPs for food safety and sanitation. Properly operates and maintains all equipment. Cleans/sanitizes sales floor, display cases, prep areas, and equipment.

Qualifications and key requirements include being 18+ years of age, having 6+ months of experience in H-E-B store operations, knowledge of computer systems (Symbol, ACR, label machine), customer service and interpersonal skills, verbal/written communication and reading skills, ability to adapt to performing a wide range of duties across multiple departments, and ability to work autonomously.

Education:

HS diploma or GED or equivalent.

Licenses/Certifications:

Completion of Company Orientation and Safety Training.

Physical demands include function in a fast-paced, retail environment, requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts. Perform the following, based on your department:

Bakery:
Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.

Dairy / Frozen / Grocery / Market:
Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold conditions, loud noise. DAIRY:
Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs. FROZEN:
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs. GROCERY:
Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs. MARKET:
Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs.

Deli:
Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements.…