OIEC - Advocate Injured ; Ombudsman IV - Fort Worth

OIEC - Advocate for Injured Employees (Ombudsman IV) - Fort Worth

Join to apply for the OIEC - Advocate for Injured Employees (Ombudsman IV) - Fort Worth role at Office of Injured Employee Counsel
.

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section:

You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section.

• 96 hours of accrued vacation a year
• 96 hours of accrued sick leave a year
• 20+ holidays every year
• Career advancement opportunities
• Free parking
• Free comprehensive medical insurance for full‑time employees and 50% off premium costs for dependents (state pays other 50%)

• Assist and prepare the injured employee in mediations and/or formal hearings (proceedings) and provide routine updates to OIEC clients about the status of their claim.
• Educate the injured employee about the workers’ compensation dispute process and workers’ compensation law/rules.
• Assist with referrals to social services with other state agencies.
• Provide assistance in filing claims.
• Assist with obtaining supporting claim documentation from doctors.
• Contact insurance carriers and medical providers to identify and resolve disputes.
• Document customer contact in a computer system.
• Answer general customer‑service questions.
• Perform other duties as assigned.
• Work under limited supervision with moderate latitude for initiative and independent judgment.

• Graduation from an accredited four‑year college or university.
• Three years full‑time experience in claims management, insurance, casework, law office (paralegal/legal assistant), healthcare, social work, or workers’ compensation.
• Education and experience relevant to position requirements may be substituted for one another on a year‑for‑year basis.
• Candidate must reside in Texas or be able to relocate to Texas by the start date.
• If you hold a current law license, you must surrender it upon hire.

• Experience with medical terminology, rehabilitation, and disabilities/impairments.
• Public speaking (training, outreach, community speaking, etc.).
• Bilingual English and Spanish language skills (oral and written).
• Demonstrated knowledge of Microsoft Word and Outlook.
• Demonstrated skill in conflict resolution; assisting the public; handling and solving problems; interpreting and explaining laws and regulations; data entry and retrieval; use of correct grammar, punctuation, and spelling.
• Demonstrated ability to travel; multitask between different cases and meet deadlines; establish and maintain effective working relationships with a variety of individuals and groups; communicate effectively both verbally and in writing with all levels of employees and the public.

OIEC does not sponsor or assume sponsorship of an employment visa. All criminal background checks will be conducted on final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to OIECHRas.gov.

Please note:

Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.

For more information about working for the Office of Injured Employee Counsel (OIEC), visit the OIEC career page:
OIEC LINK
. All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed.

Mid‑Senior level

Full‑time

Legal

Insurance