Team Leader, Management

Team Leader – H&R Block

We are looking for a Team Leader to manage a single H&R Block tax office, inspire a customer‑centric team, and accelerate seasonal tax business.

H&R Block believes in the power of people helping people, with a purpose to provide help and inspire confidence in our clients, associates, and communities worldwide. We embrace a high‑performing, connected culture where everyone belongs.

As you inspire people to make confident, informed decisions, you’ll build client relationships that grow stronger every year.

Joining us as a Team Leader, you’ll provide leadership to a team of associates, accelerate seasonal tax business, and deliver an outstanding client experience.

• Multi‑unit people management experience in retail, restaurant, banking, or related industry
• 2+ years as a Tax Professional

• Partner with the District General Manager to create and implement office‑level growth plans, including local partnerships and community involvement.
• Assist in recruiting and interviewing associates.
• Serve as point of contact for escalated client service concerns.
• Ensure clients are scheduled properly and conflicts resolved.
• Lead daily activities ensuring all work meets deadlines, quality, and priorities.
• Build an engaging team environment by training and coaching associates on Service Standards.
• Lead daily team meetings and communicate essential information.
• Create associate work schedules and manage accurate timekeeping and overtime.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center for issue resolution.

• Prior experience in customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and meeting IRS and state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Passionate, determined, resilient with a customer‑centric mindset.
• Flexibility to work a flexible schedule and assignments.
• High school diploma or equivalent or higher.

H&R Block invests in your well‑being with benefits such as an Employee Assistance Program, wellbeing program Better You, neurodiversity and caregiver support, various discounts, medical coverage, 401(k), retirement savings, and Employee Stock Purchase Plan.

Check out all available benefits at

We remain committed to a Connected Culture where trust, care, and connections guide us. Our work environment is recognized worldwide on Best Companies lists. We foster growth and support among colleagues.

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Not applicable

Full‑time

Information Technology

Retail