Veterans Service Representative

department of health & human services

are you interested in making a difference? If so, please consider joining our dedicated team at the department of health and human services!

the humboldt county veterans service office has a staff of four to assist veterans, their dependents and survivors, and the general public in obtaining benefits from federal, state and local agencies administering programs for veterans. We provide advocacy to the veteran community regarding entitlement rights to federal, state and local benefit programs.

• outreach and education: they may participate in outreach events and educational presentations to inform the community about veterans' benefits and services.
• interviewing and assessment: veterans service representatives conduct interviews with veterans and their families to understand their needs and identify potential benefits they may be eligible for.
• benefit application: they assist veterans in preparing and submitting claims for various benefits, including compensation, pensions, insurance, education, healthcare, and burial benefits.

1105 sixth st #f, eureka, ca 95501

monday thru friday 8-5 with the possibility of additional hours for outreach during the weekend and or evenings

under general supervision, counsels veterans and family members and assists them in obtaining their full range of services and benefits; performs related work as assigned.

this is a technical specialty class which requires a knowledge of plans, services, benefits and options available to veterans, surviving spouses and dependents. Responsibilities require the regular use of independent judgment, initiative and discretion, as well as the ability to deal successfully with individuals from various socio-economic groups. This class is distinguished from veterans service officer in that the latter has overall program management and supervisory responsibility.

• provides information, advice, and counseling to veterans, surviving spouses, their dependents, and other interested parties, concerning compensation, pension, education, vocational rehabilitation, insurance, hospitalization, outpatient care, home loans, housing, tax exemptions, burial benefits and other benefits to which they may be entitled.
• refers clients to appropriate local, state, federal and/or community service agencies in cases involving other veteran related benefits.
• interprets and explains local, state or federal laws, rules and regulations pertaining to veterans benefits.
• acts as an advocate for the veteran and/or dependents by representing the veteran or dependent before the veteran's administration in pursuing claims or in appealing for benefits previously denied.
• advises and assists veterans and their surviving dependents in obtaining and presenting evidence to establish entitlement to veteran's benefits.
• assists clients in preparation and presentation of claims forms to the state and federal agencies.establishes and maintains ongoing contact with veterans and their surviving dependents, other interested parties, service organizations holding powers-of-attorney, or the veteran's administration about claims development and the status of pending claims.
• assists clients in preparing forms and responding to communications received from other agencies about veteran's benefits.
• makes home calls and visits to hospitals and convalescent homes to assist clients in completing and submitting necessary applications for benefits.
• attends meetings and addresses civic, veterans, and other community service organizations regarding veterans benefits, including compiling and submitting activity reports.
• prepares bulletins publicizing the program; maintains records and prepares reports of work performed.

• benefits, services and programs available to veterans, surviving spouses and dependents.
• applicable laws, rules and regulations.
• state, federal and community organization available to provide services to veterans and their dependents.
• record keeping principles and practices.
• office administrative principles and practices, including filing and the operation of standard office equipment.
• basic business data processing principles and the use of personal computing equipment.
• business arithmetic including percentages and decimals.

• interpreting, explaining and applying complex rules and policies.
• acting as a successful advocate for veterans and their dependents.
• maintaining accurate…