Deputy Operations Manager

Under the direction of the Operations Manager, assists in the management and coordination of daily transit operations for all transit systems operated or administered by HTA. Provides management oversight and support to operations employees and coordinates with dispatch, operators, and other departments to ensure safe, reliable, efficient, and customer-focused service. Responds to operational issues, service disruptions, accidents, emergencies, staffing shortages, and matters requiring management intervention.

May act as the Operations Manager as authorized and responsible for after-hours on-call responsibilities. Shares a 24-hour, 7-day-a-week on-call schedule with the Operations Manager, alternating use of the HTA “BAT Phone.” The Assistant Operations Manager is expected to be available as needed to respond to operational issues, emergencies, service disruptions, staffing needs, and other management-level concerns, which includes work outside “normal” working hours.

Under the direction of the Operations Manager, assists in the management and coordination of daily transit operations for all transit systems operated or administered by HTA. Provides management oversight and support to operations employees and coordinates with dispatch, operators, and other departments to ensure safe, reliable, efficient, and customer-focused service. Responds to operational issues, service disruptions, accidents, emergencies, staffing shortages, and matters requiring management intervention.

May act as the Operations Manager as authorized and responsible for after-hours on-call responsibilities. Shares a 24-hour, 7-day-a-week on-call schedule with the Operations Manager, alternating use of the HTA “BAT Phone.” The Assistant Operations Manager is expected to be available as needed to respond to operational issues, emergencies, service disruptions, staffing needs, and other management-level concerns, which includes work outside “normal” working hours.

Receives direction from the Operations Manager. Exercises direct supervision over assigned staff.

Duties may include, but are not limited to, the following:

• Assist the Operations Manager in managing and coordinating daily transit operations.
• Provide management oversight and support to supervisors and other lead employees.
• Monitor service levels, staffing, vehicle availability, on-time performance, missed trips, road calls, complaints, and other operational conditions.
• Coordinate with assigned staff and other departments to maintain service and resolve operational issues.
• Assist with staffing, run coverage, including driving routes as needed to maintain operations, operator assignments, overtime, attendance, and shift selection consistent with applicable policies and labor agreements.
• Assist with preparing driver bids, bus schedules, and maps.
• Provide management oversight of dispatch operations and provide backup or direct dispatch when necessary.
• Assist with route, schedule, and service changes as needed.
• Monitor compliance with HTA policies, safety requirements, and applicable laws and regulations.
• Assist with driver safety programs, training and retraining, drug and alcohol program requirements, and quality improvement efforts.
• Respond to and assist with investigations of accidents, incidents, road calls, emergencies, passenger complaints, and employee matters.
• Coordinate with internal and external partners such as emergency services, law enforcement, contractors, and other agencies as needed.
• Assist with employee performance management, investigations, corrective action, training, and labor-relations matters as assigned.
• Monitor operational performance and data, identify problems, and…