Cook - BU

Eureka
25 4th Street
Eureka, CA 95501, USA

Responsibilities

• Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co‑workers
• Greet and interact with customers; model, and ensure customers receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co‑op’s customer service standards
• Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience
• Maintain a calm and friendly demeanor with all customers and employees/co‑workers in all situations
• Investigate and respond to customer questions and requests promptly; escalate to appropriate member of management as needed

• Daily production of from‑scratch hot and cold food for all areas of the deli, following the highest standard of food safety, cooking technique and in accordance with department expectations and procedures
• Follow established recipes, cooking and baking techniques and production schedule to ensure that food quality, quantity and freshness meets food safety and department standards throughout preparation, storage, and presentation
• Test ingredients and finished products to ensure they meet quality standards
• Understands food allergies and special diets and able to assist customers in selecting appropriate foods and products
• Ensure all major allergens in prepared dishes are accurately identified on labels and ingredient signage and take immediate appropriate action if corrections need to be made
• Effectively maintain fresh, full, attractive, and garnished prepared foods displays, including hot and cold self‑service and full‑service cases throughout shift
• Receive and process special orders
• Check special orders board at the beginning of each shift and ensure that correct prep and production are completed to fulfill orders in a timely manner
• As delegated by department supervisor, assists in new employee on‑the‑job training through job shadowing and new‑hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks
• Participates in cross‑training by helping to train others on cook position job functions and by learning to perform the job functions of other positions within your department
• Maintain and update recipes and production batch list yields and report any discrepancies or inaccuracies to department management
• Participate in recipe improvement and development as requested by department management
• Pull expired product based on sell‑by date, time and temperature guidelines, and quality standards and record accurately by weight or quantity on spoilage sheet
• Maintain a clean and organized workstation throughout the shift
• Wash dishware manually and through dish machine, following department and food safety procedures in production areas
• Maintain dishwashing station and equipment in good condition and working order
• Maintain department appearance and cleanliness including wiping down all hot and cold self‑serve and full‑service areas, regularly face grab‑and‑go product, ensure signage is accurate and in good condition; request new signage if needed, clean shelves, displays and coolers; keep floors clear of debris, sweep/mop, dust, empty compost, trash and recycling as needed
• Maintain backstock and work area cleanliness; sweep and mop floors regularly, wash dishes, sanitize all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventory
• Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures
• Learn to place orders from suppliers; place orders as assigned by supervisor
• Perform all tasks, according to department procedure, accurately, efficiently, and free of errors
• Performs tasks consistently at an acceptable rate and quality, as outlined by department supervisor
• Organize time efficiently, prioritize, maintain focus, and stay productive
• Achieves established goals and expected results for the department
• Become familiar with…