VTC​/IPTV​/AV Facilitator​/Operator

GovCIO is hiring for a VTC/IPTV/AV Facilitator/Operator to provide support at Fort Eustis, Virginia.

GovCIO is currently hiring for a VTC/IPTV/AV Facilitator Operator to provide support at Fort Eustis, Virginia. HQ TRADOC has over 120 customized engineered systems for VTC/IPTV/AV installed at Headquarters facilities for the US Army TRADOC located on Fort Eustis, VA and the Pentagon (Washington, DC). These systems are installed at various locations such as auditoriums, conference rooms, executive suites, team rooms, mobile VTC carts, portable AV systems, and desktop VTC systems.

These systems are networked together with dedicated network switches, bridges, and cabling (Back End) and centrally controlled using specialized VTC/IPTV/AV Software, Hardware, and control appliances (Front End). HQ TRADOC provides video teleconferencing (VTC), Internet Protocol Television (IPTV) and audiovisual (AV) installation and maintenance support for multiple TRADOC locations.

• Facilitate and operate VTC/IPTV/AV conferences. Start and power off all VTC/IPTV/AV equipment for sessions, conduct audio visual checks prior to each conference, serve as primary VTC/IPTV/AV equipment operator for VTC conferences and other collaborative meetings, coordinate and implement recording and teleconferencing into sessions as required, and serve as initial responders to customer requests regarding VTC/IPTV/AV problems or issues.
• Create daily Calendaring schedules for events requiring facilitation based on customer input from the Conference Room Scheduler or other sources which will be used by the Bridge Operators, Facilitators, and Maintenance Team for planning and implementation purposes.
• Proficient with the suite of Microsoft products to include MS Teams, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS SharePoint, and MS Visio.
• Build facilitator schedule based on customer requests provided by CRS from designated customers for VTC/IPTV/AV requests and coordinate and implement facilitator and maintenance scheduling.
• Provide installation and technical support for Audio and Video Teleconference systems. Install, pull, terminate and test all ATC equipment, cables, connectors, and interfaces.
• Install projection screens, plasma TVs and different types of speakers.
• Read blueprints and wire ATC racks.
• Provide technical support to users experiencing problems with operation or maintenance of systems.
• Installation of ATC systems is performed at client sites.
• Set up and maintain equipment for audio and video conferencing and teleconferencing meeting needs.
• Provide support to engineers of site VTC and Conference Room systems such as scheduling VTC with external sites, configuring rooms to meet requirements for scheduled conferences.
• Perform video capturing and transfer video to a media streaming server.
• Troubleshoot equipment and network configurations.
• Provide weekly tracking and reporting on all projects and bridge activity, outages, number of VTCs, and other pertinent information.

• High School diploma or equivalent with 0-3 years of experience (or commensurate experience).
• Certifications:
  
  IAT Level I
• Proficient with the Microsoft Office suite including MS Teams, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS SharePoint, and MS Visio
• Clearance:
  Secret

• One year of AV experience.
• One year of helpdesk experience.

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

If you are selected to move forward through the process, here s what you can expect:

• During the Interview Process
  • Virtual video interview conducted via video with the hiring manager and/or team
  • Camera must be on
  • A valid photo  be presented during each interview
• During the Hiring Process
  • Enhanced Biometrics  screening
  • Background check, to include:
    • Criminal history (past 7 years)
    • Verification of your highest level of education
    • Verification of your employment history (past 7 years), based on information provided in…