Assistant Circulation Manager

Salary: $76,956.82- $

* Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for range.

Full-Time 37.5 hours per week

NATURE OF WORK:

Under the direction of the Circulation Manager, this role assists with the hiring, training, supervising, scheduling, evaluating, and coordinating of circulation activities at the Main Library, branch locations, and service desks throughout the library. Strong customer service skills are essential to lead and guide a diverse staff and patron base. The role works collaboratively with other members of the library leadership to develop system-wide procedures and applications to ensure consistency and the highest levels of customer service.

ESSENTIAL

FUNCTIONS (Specific assignment will include some or all of the following):

• Directly supervises Library shelvers, including training, mentoring, evaluation and disciplinary action when needed, including oral and written reprimands, up to and including dismissal, in consultation with the Circulation Manager and Executive Director.
• Assists the Circulation Manager to coordinate the work activities of the circulation and shelving staff, including, but not limited to, checking out materials; checking in returned materials; shelving and retrieving materials; routing materials to other locations; registering new borrowers and issuing library cards; receiving fines and fees; and assisting customers in person, by telephone, and on-line.
• Reviews on a daily or as-needed basis the performance of staff for accuracy, completeness, and in relation to customer-service standards.
• Participates in the new employee recruitment and selection process.
• Plans and conducts staff training and team meetings.
• Encourages teamwork and motivates employees using human relations skills.
• Provides direct customer service at the circulation and service desks; resolves customer problems relating to circulation matters; empowers staff to resolve customer issues in an appropriate way.
• Assists the Circulation Manager to evaluate all aspects of department staffing, programs and services through an equity lens and seeks to provide library services to diverse Evanston residents in a manner that is consistently equitable and inclusive
• Understands, applies and interprets EPL, CCS and RAILS policies and procedures while safeguarding confidential and restricted information. Advises the Circulation Manager of areas of concern and assists in solving problems that affect the department and the library.
• Supports internal (staff) and external (patron and other CCS libraries) resolution of lost, damaged, missing, and missing-in-transit items owned by both EPL and CCS partner libraries.
• Recommends and implements policies and procedures related to circulation .
• Ensures adequate scheduling of staff and management of workflow for excellent service delivery.
• Directs and monitors cash handling tasks, including determining charges, receiving payments, making change, and balancing a cash drawer at the end of each shift.
• Works with the Circulation Manager to compile and produce monthly circulation reports; analyzes circulation statistics.
• Maintains a personal development action plan as part of annual performance evaluation for continued professional growth.
• Represents the Library at appropriate professional and community activities.
• Stays abreast of changes in technology or library trends which affect operation, recommending equipment, policy and procedure changes to enhance service or performance.
• Performs other related duties as required or assigned.

MINIMUM REQUIREMENTS OF WORK:

• Must possess a high school diploma or GED and must possess three (3) or more years of supervisory customer service work experience, preferably in a library or related setting.
• The ability to speak a foreign language, particularly Spanish or Mandarin Chinese, is preferred.

Knowledge, skills, and abilities in the following areas:

• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to lead employees in a positive, professional, and collaborative manner.
• Ability to provide orientation and ongoing training to new employees, interns, and volunteers as to the policies and procedures of performing library services.
• Ability to review and document the work of team members and ensure that high standards are achieved and deficiencies are corrected.
• Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions;…