Part-time Technical Support - St. Athanasius - Evanston

Part-time Technical Support
- St. Athanasius
- Evanston

The Archdiocese of Chicago Catholic schools serve more than 40,000 students in 150+ elementary and high schools in Cook and Lake counties. It is one of the largest private school systems in the United States. Its schools have received 96 Blue Ribbon awards from the U.S. Department of Education over the past 10 years. This position is for the  school year.

St. Athanasius School is committed to providing an exceptional Catholic educational experience in which students are encouraged to achieve academically, develop their unique gifts, and become leaders in imitation of Christ. The Technology Support Specialist helps advance this mission by supporting the technology that enables our faculty, staff, and students to learn, work, and serve our community effectively.

Work Environment and Expectations

This is an on-site position anasius School, with occasional support for parish technology needs. The position is limited to up to 10 hours per week, requiring flexibility, sound judgment, and effective prioritization of technology requests. The Technology Support Specialist is expected to resolve routine issues when possible and coordinate more complex concerns with Net Sphere or other appropriate support providers.

Position Summary

St. Athanasius School seeks a dependable, knowledgeable, and service-oriented Technology Support Specialist to support the school’s day-to-day technology needs. This part-time position provides hands-on technical assistance with computers, devices, cables, software programs, and technology management systems to help ensure that staff and students have the tools they need for teaching, learning, and school operations.

The Technology Support Specialist will also serve as the primary liaison between St. Athanasius School and Net Sphere, our external technology partner, coordinating larger technical concerns, infrastructure needs, and issues requiring specialized support. Occasional technology support for the parish may also be needed.

Essential Duties and Responsibilities

• Troubleshoot and resolve common hardware, software, connectivity, and device issues.
• Assist with the setup, installation, organization, and maintenance of computers, peripherals, cables, and other technology equipment.
• Support staff with technology questions and basic troubleshooting related to instructional and administrative needs.
• Assist with the management and maintenance of school technology, including devices, software programs, accounts, and related systems.
• Identify recurring technology issues and recommend practical solutions to improve efficiency and reliability.

Net Sphere Coordination and Infrastructure Support

• Serve as the primary point of contact between school administration and Net Sphere for technology concerns requiring additional expertise or support.
• Communicate technical issues clearly, submit or coordinate service requests, and follow up on outstanding concerns.
• Assist with implementing recommendations, updates, and technology improvements in coordination with Net Sphere.
• Help coordinate larger technology projects and infrastructure needs without independently assuming responsibility for specialized network administration or infrastructure work beyond the scope of the position.
• Help maintain an organized inventory of technology equipment and identify needs for repair, replacement, or upgrades.
• Provide occasional technology assistance to the parish, as requested and as time allows.
• Coordinate with appropriate parish personnel and Net Sphere when additional technical support is needed.

Qualifications

• Demonstrated experience providing technology support, troubleshooting, or managing technology systems.
• Working knowledge of computers, peripherals,…