Services Specialist

General Description

Under general supervision, provides customer service to individuals to ensure that qualifications and needs for employment and training services are met. Ensures business needs are met by developing and filling employment needs and offering and providing DWS agency information and coordinated services.

• Culture of public service and a commitment to work/life balance
• Eligibility for Public Service Student Loan Forgiveness
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities
• Paid vacation, sick leave, and holidays
• For additional information regarding the benefits package, please visit (Use the "Apply for this Job" box below).-information

Uinta County is located in southwestern Wyoming. In Uinta County, fresh mountain air invigorates your body’s senses. Freedom allows you to kick up your heels. Fun keeps you smiling during the three hundred days of sunshine annually. You will experience a generous serving of Wyoming friendship, a firm handshake, and a genuine “Howdy.” Uinta County enjoys a unique quality of life.

Nestled in the Bear River Valley, the county is framed to the south by the majestic Uinta Mountains. The Bear River flows through, meandering past Bear River State Park, where elk and bison roam. Our enviable quality of life is cherished by those who live here.

• Provides services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
• Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
• Confers with employers to develop and fill employment and vocational training openings.
• Refers applicants to employment or other community resources.
• Assesses and evaluates client skills, education, and training.
• Assists, directs, and counsels claimants and job applicants.
• Interviews assess and evaluate customers to meet employment, training, and vocational needs.
• Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
• Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
• Provides on-site visits to businesses to understand employer needs, operations, and job openings.
• Organizes and/or participates in community events designed to connect business needs and job seekers and advance DWS services to both.
• Works with Program Staff to ensure compliance with Department of Labor case management standards.
• Refers applicants to employers and follows up on the hiring process.
• Provides excellent customer service to internal and external customers.

Preference may be given to candidates with experience working in federal programs.

Preference may be given to candidates with customer service experience.

Preference may be given to candidates with a valid driver's license.

Preference may be given to candidates with experience building and maintaining relationships with community partners.

• Knowledge of state and federal statutes relative to employment and Agency programs.
• Knowledge of departmental policies, customer service standards, and inter-agency protocols.
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using a variety of multimedia resources, particularly Internet services.
• Knowledge of administering and interpreting interest, skills, and proficiency tools and of assessing employment issues and limitations.
• Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
• Skills in public speaking, oral, written, and electronic communication, and record-keeping.
• Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others…