Customer Service Technical Representative

Customer Service Technical Representative

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Direct message the job poster from Kaiser Aluminum

Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it—innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Customer Service Technical Representative to join the Kaiser Aluminum Warrick team outside of Evansville Indiana!

The position reports to the Customer and Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations.

This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.

What’s in it for you!

To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment!

• Industry leading compensation program.
• 401K options that begin vesting day 1.
• First-rate vacation plan for valuable work-life balance.
• Relocation assistance for new team members.
• Employee resource groups.

What you will work on:

• Identify, drive, and/or facilitate product changes through commercialization.
• Works with customers during process upset conditions; minimize financial impact.
• Resolve customer quality issues efficiently and process claims.
• Leads and/or participates in effective root cause problem-solving. Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer.
• Establishes relationships at various levels at customer plants.

About you:

• Aluminum manufacturing knowledge
• Can and Lid making knowledge preferred
• Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge
• RCS metallurgy knowledge
• Strong communications, both written and verbal
• Interpersonal astuteness
• Negotiations skills
• HS Diploma/GED

Additional Information:

The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice.

We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.