Customer Service & Support Representative

Customer Service & Support Representative

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Join the Alside team at Associated Materials, LLC, and be AMazing with us! At Alside, we combine our rich history in exterior building products since 1947 with an unwavering commitment to continuous improvement and the customer experience. We are uniquely positioned to expand our product offerings, strengthen our supplier network, and deliver even greater value to the market. As a leading distributor of windows, vinyl siding, and cladding products and the primary distributor of Associated Materials Innovations, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values.

Join the Alside team where you can be AMazing as we shape our future together. At Alside, we empower our team members to make an impact. Your ideas and expertise aren't just encouraged— they're valued. Join us and be part of a dynamic, growth‑driven organization where your contributions help shape the future of the building products industry.

This position offers the opportunity to play a key role in supporting all levels of the distribution center while focusing on customer success and driving the branch's sales growth. You will contribute to achieving branch goals in a collaborative, safety‑conscious environment. The role provides a consistent Monday–Friday schedule, no weekends! Your efforts will be valued in a positive workplace that recognizes and appreciates every contribution.

• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail—walk‑in, phone or through email
• Develop and maintain a high level of product knowledge
• Field and resolve customer issues and questions
• Perform inside sales duties as needed while utilizing consultative selling skills
• Establish, develop, and service new customer accounts
• Provide quotes to customers and process customer orders
• Schedule product deliveries, and communicate deliveries to the customer
• Order inventory for replenishment
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Accurate order entry
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Other duties as necessary

• Thrive in a fast‑paced, constantly evolving environment while managing multiple priorities and making sound business decisions
• Engage confidently in a customer‑facing role, delivering excellent service and support
• Stay composed under pressure, with a strong focus on achieving results
• Bring enthusiasm, self‑motivation, and a positive attitude to the team
• Demonstrate strong organizational skills, effective time management, and attention to detail
• Communicate clearly and professionally across written, verbal, and listening channels
• Adapt quickly to new technologies and processes
• Meet role‑specific physical/lifting requirements as needed by the supply center
• 2+ years of experience in a retail or wholesale environment, with proven success in customer interactions (preferred)
• Proficiency in Microsoft Excel, Office, and Outlook
• Familiarity with the building industry is a plus, but not required
• College degree preferred

• Work in a combined warehouse and office environment
• Operate within a facility where forklifts and other equipment are present
• Follow safety standards, including wearing company‑issued Personal Protective Equipment (PPE)
• Adapt to varying temperatures, from extreme cold to extreme heat
• Regularly use company communication tools such as computers, cell phones, and printers

When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high‑quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects.…