Ticket Seller - Ford Center​/Victory Theatre​/National Events Plaza

Ticket Seller Staff – Ford Center/Victory Theatre/Old National Events Plaza

Summary
:
Responsible for processing ticket sales at the Ticket Office and providing customer assistance.

Essential Duties and Responsibilities
:

• Works under the supervision of the Ticket Office Manager.
• Projects professional appearance and manner.
• Provides information to patrons regarding performances and ticket policies.
• Provides customer service in all aspects of the Ticket Office, including phones.
• Utilizes Ticketmaster software to process ticket sales.
• Maintains accuracy in financial transactions.
• Assists in the enforcement of building policies for patrons.
• Provides assistance for patrons in emergency situations.
• Accountable for transactions at his/her work station.
• Performs any related tasks as assigned.

Supervisory Responsibilities
:
None.

Qualifications
:

• Excellent customer relations, communication, and problem‑solving skills.
• Availability to work primarily nights, weekends, and occasional holidays.

Education and/or Experience
:

• High School diploma, GED, or equivalent.
• Customer service experience desired.
• Basic computer skills and willingness to learn Ticketmaster software.
• Ability to accurately handle money and perform basic math on spreadsheets/calculators.

Certificates, Licenses, Registrations
:

• Current, valid driver’s license.
• Current working home telephone for business contact.

Language Skills
:

• Speak and understand English.
• Read and interpret instructions, policies, and procedures.
• Deal effectively and courteously with the general public.

Reasoning Ability
:

• Maintain calm, composed presence in fast‑paced environments.
• Define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands
:

• Reach, talk, and use hands regularly.
• Stand, walk, sit, use hands to manipulate.
• Climb or balance; stoop, kneel, crouch, or crawl occasionally.
• Regularly lift/move up to 25 pounds; frequently lift/move up to 50 pounds.
• Good vision (close, distance, color, focus).

Work Environment
:

• Standard office environment.
• Equal opportunity employer: consideration for all protected classes.

Seniority Level
:
Entry level

Employment Type
:
Part‑time

Job Function
:
Management and Manufacturing

Industry
:
Entertainment Providers