Director of Customer Technical Services

Overview

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit  | Linked In | You Tube

4.0 PRIMARY DUTIES :

4.1 Provide direction to assure that suitable and effective support is provided by the Customer Technical Service (CTS) group.

4.1.1 Facilitate support of all requests for CTS engagement and develop alternatives should immediate support not be available.

4.1.2 Review CTS Representative Trip Reports.

4.1.3 Assure the team is capable and suitably equipped for performance of functional testing at customer facilities.

4.1.4 Control costs and monitor budgets in compliance with Amcor objectives.

4.1.5 Monitor operations to assure CTS Representatives are effectively maintaining a trusted relationship with Amcor's customers.

4.1.6 Maintain mentoring program to improve existing skill sets of the domestic CTS team and assist in development of International resources as they are identified.

4.2 Work with Suppliers, Customers and Amcor employees to provide support:

4.2.1 Maintain customer satisfaction by encouraging the proper use of product with a focus on quality and safety.

4.2.2 Coordinate resources in support of the diagnosis of customer problems and the generation of adequate information to communicate the opportunities on a plant/corporate level.

4.2.3 Function in a leadership role during field trials of Amcor packaging to assure suitable communication of the results and next steps.

4.2.4 Build and maintain relationships with filling and process equipment OEM's.

4.2.5 Support R&D initiatives through commercialization to generate revenue from innovative products.

4.3 Reinforce expectations that within the team, employees are empowered to decline to participate in any potentially unsafe work environment or customer practice. If conditions persist, take additional action up to and including contacting next level Manager and leave customer site.

4.4 Domestic travel required is 75% with occasional International travel a possibility.

5.1 10 - 15 years combined education and related experience

5.2 Strong mechanical aptitude and a working knowledge of quality systems

5.3 Experience in plastics industry

5.4 Strong project management and analytical skills with history of delivering solutions

5.5 Confident, motivated and able to work independently with customers, manufacturing plants and corporate groups

5.6 Excellent verbal and written communication skills

5.7 Proficient in Microsoft Office programs (Word/ Excel/ Power Point)

6.1 University degree with focus on Engineering, Manufacturing, or Quality

6.2 Plastic packaging design background relating to material handling

6.3 Prior mechanical experience with customer filling equipment and operations

6.4 Prior experience in an automated material handling environment

6.5 Fundamental understanding of statistics

6.6 Data driven problem solving skills using proven and recognizable techniques

6.7 Established understanding of food safety practices

6.8 History of extensive travel

7.1 Completed Training Records

7.2 Performance…