Banking Center Manager - North Park

• Job Category Banking, Customer Service , Management
• Employee Type Full-Time Exempt
• Manage Others Yes

• Name Human Resources
• Phone

BANKING CENTER MANAGER I

DEPARTMENT: Retail Banking *
REPORTS TO: Retail Market Operations Manager SUPERVISES: Branch Staff

LOCATION: Evansville Region or Northern Region;
Incumbent may be assigned and re-located to a branch within the Evansville Region or Northern Region as staffing and business initiatives dictate.

FLSA/STATUS: Exempt/Officer/Full-Time

First Federal was established on Evansville, Indiana’s Westside in 1904 and is a community bank currently serving communities in the tri-state area with several branch locations in Posey, Vanderburgh, Henderson, Warrick, Daviess and Pike Counties.

Full-time employees of First Federal are offered a comprehensive benefit package including Paid Time Off, up to 11 paid Holidays, 401k, ESOP, company paid Disability and Life insurance and Health and Wellness Options including Medical, Dental, Vision, Life and Supplemental Insurance. Our Part-time employees are eligible for up to 11 paid Holidays and can choose to enroll in Dental, Vision and Supplemental Insurance, and participate in clinic healthcare services.

Aside from that, all employees can expect to receive discounted bank services such as free checks, discounts on loans, waived processing fees and much more.

First Federal is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At First Federal, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

The Banking Center Manager is responsible for organizing and controlling the operational and sales activities of the Banking Center and staff. Supports the portfolio growth by identifying cross-sell opportunities and works to minimize expenses to aid in branch profitability. Fosters teamwork in the branch to ensure a positive employee and customer experience. Provides ongoing feedback, coaching and support in order to develop appropriate operational and sales skills to Banking Center staff.

Establishes and maintain key relationships and business contacts within the community. Will perform all related BSA functions.

• Bachelor’s Degree (Four year college or university) or two to four years of related experience

• Supervises, evaluates and manages branch personnel activities on a regular basis. Provides the needed training and coaching for development of staff
• Responsible for producing and growing a consumer and mortgage lending portfolio
• Provides a complete range of customer services at the financial institution, including promoting and opening retail accounts, explaining available financial institution products and services, ensuring appropriate customer information is gathered and maintained for account and institution compliance. Understands necessary laws, regulations and reporting requirements in establishing retirement accounts. Thoroughly understands and backs up duties of the Lead Teller/Teller, as needed
• Knowledgeable of and compliant with established procedures relating to Deposit, Consumer, and Retail compliance
• Proactively prospects for new Retail and Commercial business
• Oversee the daily functions of the lobby teller line, drive thru, ATM and other branch functions including: staffing, customer satisfaction, employee performance, training, compliance, safety, security, standard operating procedure (SOPs)
• Organizes work tasks and resources to effectively accomplish company and/or branch goals
• Opens new accounts and closes accounts (when appropriate)
• Accountable for following Standard Operating Procedures (SOPs)
• Stays abreast of any changes on Policy and Procedures and/or Standard Operating Procedures
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation CC, and Regulation
  
  E. Responsible
• Knowledgeable of branch security protocol. Trains branch staff and ensures consistent compliance with policy and procedures
• Maintains a level of trust and responsibility by keeping all employee performance related issues confidential and shared only with the Branch…