Call Center Scheduling Specialist

Job Summary

The Call Center Scheduling Specialist, under the direction of the Scheduling Manager, is responsible to answer the phones in a helpful, friendly and timely manner from the comfort of your home. Working at the corporate office is also an option. This person schedules appointments, takes messages and transfers phone calls. Regular attendance is an essential part of this job.

Full Time, 40 hours weekly - Choice of shifts: 1.) M-F 8AM-5PM or Rotating schedules M-R 7:30-5; F 7:30-12:30 Week 1 then M-W 8-5;
Thurs 8-2:30;
Friday 8-5.

• Must be available to come on-site for 90‑day training period.
• Must live within a 90-mile radius of Evansville, IN to attend in‑person training and company meetings as necessary.
• Must reside in the state of Indiana.
• Must have access to high-speed internet.
• Must have verified internet service and established dedicated work area pany will provide equipment (keyboard, computer, monitor, phone, etc).

• Answers the phones in a helpful, friendly and timely manner.
• Assists patients in making appointments.
• Schedules patients based on physician protocols and templates.
• Transfers calls to the appropriate department when necessary.
• Takes messages and sends to appropriate people.
• Creates tasks in SRS so that patient messages are documented and addressed.
• Communicates with patients via texting (Arterra) appropriately.
• Takes new patient information and enters it into the system.

• Covers for associates when on vacation, leave, etc.
• The preceding examples are representative of the assignments performed in this position and are not intended to be all-inclusive.

• Experience in physicians’ office (preferred).
• Experience with Centricity and SRS (preferred).
• Ability to operate phone system equipment.
• Proficient with use of computers including Microsoft Office Suite.
• Ability to learn new computer programs.
• Ability to work under pressure, make decisions and use judgement.
• Demonstrated ability to communicate effectively and professionally both orally and in writing across all levels of the organization.
• Ability to maintain good working relationships with co-workers, supervisors, management, and other staff.