Supervisor - Housekeeping

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that hotel guest room quality exceeds our guest’s expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.
• Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors, conducting training, coaching and discipline as needed.
• Manages the Graded Room Inspection program by recording results and ensuring that room inspectors perform them on a timely and fair basis.
• Personally inspects all VIP guest rooms and ensures that their requests are completed.
• Inspects guest common areas to improve the performance of our house attendants.
• Researches guest recoveries and complaints to correct the source of the service failure.
• Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager and the Director of Hotel Operations, and communicates priority departmental guest and group developments.
• Assists the Room Inspectors in daily opening and closing operations and morning briefings.
• Monitors the daily laundry process to ensure quality production that is timely and efficient, providing direction to laundry leads and attendants as needed.
• Performs monthly linen inventories at both hotels and provides a recap of current monthly inventory levels and ordering needs.
• Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget.
• Manages the Recognition and Retention program to improve the performance and morale of all housekeeping team members.
• Prepares weekly department schedules to meet business demand and labor budget limitations.
• Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify productivity issues and address them.
• Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members, including completion of Casino Essentials for all team members.
• Conducts safety audits of the hotel and ensures that all team members follow proper safety procedures, addressing all unsafe conditions.
• Follows the Thoughtful Service model at all times.
• Is knowledgeable of Indiana Gaming regulations as well as Tropicana Evansville’s internal controls, policies and procedures.
• Must be available for regularly scheduled work and able to work varied hours, holidays and weekends.
• Performs other duties as assigned.

Assist with direction, coordination, and evaluation of this unit. Carry out shift management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required.

Associate’s degree or equivalent from a two‑year college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience. One to three years’ experience in hotel guest room service and/or hotel operations.

Must be able to obtain and maintain an Indiana Gaming License.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small‑group situations to customers, clients, and other employees of the organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

Proficient in Microsoft Office Products, with strong skills in Microsoft Excel preferred.

YES

YES;
Requires access to employee information and departmental budgetary information.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.