Monitoring Analyst

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$34.00/hr - $35.00/hr

Title - Monitoring Analyst

Type
- Contract

Pay Range - $34-35/hr

Day To Day  Responsbilities:

• Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases.
• Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
• Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
• Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
• Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
• Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
• Collaborate with cross-functional teams to improve incident response times and overall operational efficiency

Must Haves:

• 2-3 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices
• Specific experience in Service Now, Jira, Confluence (or other documentation platforms)
• Experience with monitoring tools and systems used to track and report system health / performance
• Fundamental understanding of networking concepts (TCP /IP, DNS, HTTP etc.)and IT infrastructure (servers / databases / cloud services (AZURE & AWS)
• Familiarity with monitoring tasks and tools in relation to Azure or AWS  
• Tasks: resource validation / virtual machines / storage and services within these platforms
• IT Certifications - CompTIA A+, Network+, or AWS Certified Cloud Practitioner, MS Certified:
  Azure Fundamentals, or similar certifications are a plus

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - These all are subject to applicable eligibility).

• Seniority level
  
  Entry level

• Employment type
  
  Contract

• Job function
  
  Business Development and Sales

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