Ticket Office Manager

Ticket Office Manager – Venu Works

Join to apply for the Ticket Office Manager role at Venu Works

This Ticket Office Manager oversees the overall daily operation of the Ticket Office and event ticketing activities for the venue.

• Manage the overall operation of the Ticket Office by providing for the sale and accounting of all tickets and serving as the principal venue contact with Ticketmaster. Assure compliance with all service standards, contract provisions and obligations.
• Prepare all ticket builds and event set‑ups within the Ticketmaster system for new events accurately and timely and with attention to detail. Proof‑read and send audits for approval with event promoters and organizers prior to events going on‑sale. Communicate any changes in scaling or gross potential to vested departments.
• Maintain close communication and collaboration with the venue primary tenants to coordinate the programming, processing and distribution of season tickets, group tickets and individual game sales. Monitor and become aware of all special ticket offerings the tenant may institute.
• Process comp ticket requests, oversee sponsor & client ticket bank usage and distribute box seat tickets.
• Prepare, staff and supervise the ticket office(s) for daily window ticket sales. Supervise the ticket office personnel including scheduling, training, safety, appraisal and/or discipline, and complete payroll entries.
• Assure the proper accounting of all money and tickets for events, including but not limited to daily balancing of ticket sellers, daily sales reports, daily accounting reconciliations, ticket office accounts receivables, staff overage/shortage logs, and deposits.
• Handle complaints, solve ticket problems and provide customer service to patrons in a fair, professional and courteous manner.

• Coordinate event information between the promoter, facility personnel and the client’s ticketing representative in a timely manner. Manage the communication of ticket sales, announcement and on‑sale schedules, as well as price scaling to venue staff.
• Coordinate with the Marketing Department to determine optimal announcement and on‑sale dates within standard industry practices.
• Prepare ticket office reports for and assist in event settlements with promoters. Archive event ticket reports, sales and demographic information to establish post‑event files.
• Maintain the security of the cash vault and an accurate inventory of all ticket stock.
• Assist with the collection and recording of event trend information, including gross comparison statistics.
• Submit and coordinate the scheduling of Ticketmaster Ticket Alerts and CENs.
• Maintain and regularly update calendars, electronic messaging, marketing pieces and other ticket office materials and equipment with pertinent event information, sales dates, prices, and times.
• Actively participate in executive team and weekly operations meetings. Develop and maintain a harmonious working relationship with all other departments.
• Supervise group sales efforts in a manner that will maximize revenue.
• Administrative duties for the Associate Executive Director, including screening calls, scheduling meetings, and preparing contracts.
• Manage special projects as directed by the Associate Executive Director.
• Maintain inventory of all office supplies and place orders for all office supplies.
• Related duties as required or assigned.

Directly supervise all ticket office staff including ticket sellers and ticket office leads. Carries out supervisory responsibilities in accordance with Venu Works policies and applicable laws.

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Work hours and schedule are generally Monday – Friday 9:00am to 5:30pm but will vary according to event schedules and the needs of the department, and may include holidays, evenings and weekends.

Attendance at large events in order to guarantee efficient and quality operations will be required.…